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Full-Time

Store Manager

North Star Mall

Confirmed live in the last 24 hours

Lush Cosmetics

Lush Cosmetics

1,001-5,000 employees

Handmade cosmetics with ethical sourcing practices

Consumer Goods

Compensation Overview

$58.9kAnnually

Mid

San Antonio, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Customer Service
Business Strategy
Requirements
  • 3-5 years managing in a retail environment.
  • Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills.
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Knowledge and interest in skincare, natural beauty, and ethical business
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.
Responsibilities
  • Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
  • Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
  • Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
  • Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.
  • Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates.
  • Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging.
  • Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns.
  • Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers.
  • Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget.
  • Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget.
  • Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
  • Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget.

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1994

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Simplify's Take

What believers are saying

  • Collaborations with popular brands like Mattel and Nintendo can attract new customer segments and boost brand visibility.
  • Lush's active role in advocating for animal testing bans and environmental sustainability enhances its reputation and aligns with growing consumer demand for ethical products.
  • Partnerships with platforms like DoorDash expand Lush's reach and offer customers greater convenience, potentially increasing sales.

What critics are saying

  • The competitive beauty market requires Lush to continuously innovate to maintain its unique position and avoid being overshadowed by larger brands.
  • Reliance on ethical and sustainable practices may limit sourcing options and increase production costs, impacting profitability.

What makes Lush Cosmetics unique

  • Lush stands out in the beauty industry with its handmade, ethically sourced, and environmentally sustainable products, unlike many competitors who rely on mass production and synthetic ingredients.
  • The company's 'naked' product line, which eliminates packaging, showcases its commitment to reducing plastic waste, a unique selling point in the market.
  • Lush's direct-to-consumer model, combined with community engagement initiatives, fosters a loyal customer base that values ethical and sustainable practices.