Full-Time

Customer Success Manager

Federal

Posted on 12/16/2024

ID.me

ID.me

1,001-5,000 employees

Digital identity verification for secure access

Government & Public Sector
Cybersecurity
Healthcare

Mid

McLean, VA, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following ID.me's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • At least two years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related area within p or related markets
  • Demonstrated success in fast-based and demanding environments – you relish adversity, overcoming obstacles and solving challenging problems
  • Strong communication skills and high EQ makes you patient, tact, resilient, and equally effective in building consensus and de-escalating conflict
  • Detail-oriented with the ability to learn quickly and manage multiple relationships while setting priorities and remaining organized
  • Strong quantitative and analytical skills with the capacity to independently build convincing, data-driven proposals
  • Proactive, confident and energetic attitude with the desire to be a key player on a high-performing, fun-loving team
  • Entrepreneurial spirit with a healthy dose of humility
  • Travel expectations up to 25%
Responsibilities
  • Own the relationship and ultimate success of a portfolio of ID.me’s top Federal customers, including initial onboarding, strategy development, product optimization, and retention
  • Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs
  • Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption
  • Serve as your clients’ advocate internally by liaising with senior leaders across ID.me, including sales, marketing, product, engineering, and support
  • Maximize value for your clients by influencing decision-makers to implement ID.me according to best practices and by leveraging our entire suite of services
  • Transform clients into champions by maintaining high levels of engagement and communication, conducting routine performance reporting, strategic planning, and business reviews
  • Drive customer advocacy through net promoter score (NPS), case studies, testimonials, and referrals
  • Contribute to the evolution of processes and products through organized and data-driven communication
  • Effectively identify, respond, and resolve integration issues and renewal risks both independently and through collaboration with ID.me teammates

ID.me provides a platform for digital identity verification, allowing individuals to prove and share their identity online. Users create a verified digital identity that can be used to access various services and discounts from partner companies. This process is particularly important for sectors like e-commerce, healthcare, government services, and education, where secure identity verification is essential. ID.me generates revenue by partnering with businesses that pay for identity verification services, ensuring that only eligible individuals receive specific discounts or access to services. The company's goal is to simplify identity verification while enhancing security and trust between businesses and their customers.

Company Stage

Series D

Total Funding

$279.5M

Headquarters

McLean, Virginia

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • ID.me's valuation increased to $1.8 billion, showing strong investor confidence.
  • Partnerships with government agencies enhance ID.me's credibility and market reach.
  • The growing demand for digital identity verification boosts ID.me's market potential.

What critics are saying

  • Increased competition from new digital identity startups threatens ID.me's market share.
  • Privacy concerns and regulatory scrutiny could impact ID.me's data handling practices.
  • Technical challenges in scaling video chat services may lead to customer dissatisfaction.

What makes ID.me unique

  • ID.me is the only provider offering video chat for identity verification.
  • The company serves diverse sectors, including government, retail, and healthcare.
  • ID.me's platform is NIST 800-63-3 IAL2/AAL2 conformant, ensuring high security standards.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Parental Leave

Employee Assistance Program

Pet Insurance

Travel Assistance Program

Wellbeing and Childcare Discounts

Referral Bonus

Learning and Development Benefit

INACTIVE