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Client Success Consultant
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • Bachelor's degree preferred
  • 2+ years automotive-related experience preferred (e.g. automotive vendor, dealership, OEM)
  • 2+ years of experience in a marketing/sales/client support role that involves problem-solving, retention and growth metrics; ideally with digital media and software products (e.g. advertising agencies, marketing technology provider, or digital media agencies)
  • Demonstrated acumen and self-managed organization skills for multi-tasking to balance client service and account performance optimization/growth
  • Strong interpersonal skills and ability to manage client and field sales relationships as well as partner across cross-functional teams to drive a cohesive Affinitiv experience
  • Strong communication skills, verbal and written, with the ability to create and deliver client presentations
  • Demonstrated ability to self-manage and multi-task across an assigned book of business, maintain a positive problem-solving attitude, work across functions with agility within a fast pace and changing environment
  • Proficiency with Salesforce and Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams, SharePoint
  • Occasional overnight travel may be required for client meetings (less than 5%)
  • Develop and manage client relationships with proactive outbound communications and prompt concern and support resolution to achieve client satisfaction and ensure breadth/depth of relationships within the accounts
  • Partner with Regional Executives (sales team) for assigned accounts, to develop strategies and operational support plans for proactive deal and client support experiences to attain recurring and transactional revenue retention and growth goals
  • Manage campaign order submission, launch, and communication across support teams to ensure compliance with SLAs for accurate, timely and efficient execution
  • Conduct account optimization reviews monthly:
  • Review usage/adoption across all products and deliver/schedule training or systems updates as needed
  • Understand client goals and priorities and align performance management to meet client expectations
  • Suggest additional products or services (cross-sell/upsell) aligned to client needs
  • Gather feedback/input on products, features, new need identification or contact updates; compile and communicate via updates to Salesforce
  • Drive performance metrics and key performance indicators to identify account risks and develop share of wallet sales strategies; oversee timely conflict resolution to protect revenue
  • Assist with campaign performance reports, including but not limited to interpreting and applying analytical insights to optimize campaigns and programs
  • Develop knowledge and ability to facilitate Affinitiv brand discussions internally and externally; value proposition and features/benefits of all Affinitiv products and services
  • Utilize expertise on products to provide light technical support and refresher training to clients

501-1,000 employees

Marketing technology
Company Overview
Affinitiv's mission is to drive the next generation customer experience by partnering with the automotive ecosystem to accelerate retailer performance and inspire loyalty
  • Work from Here - Our work from here policy allows for remote working and gives team members a choice to collaborate in person as leaders can hold meetings on campus.
  • Medical, Dental, & Vision Insurance - Health benefits at Affinitiv begin your first day of employment. There is no waiting period. Optional insurance for your furry family members available.
  • Generous PTO, 9 paid holidays, 8 hours of VTO - Affinitiv offers annual PTO, plus 9 paid holidays, and 8 hours of Volunteer Time Off (VTO).
  • Professional Development - We believe in growing our organization through our people. Highlights of our growing professional development program include a leadership development training series open to all employees and a true feedback culture.
  • Flexible Spending Accounts - Company matching HSA plan as well as flexible spending on dependent care. For selected plans Affinitiv provides an annual HSA match of $500 for individuals and $1000 for family plans.
  • 401(k) - Work hard, play hard, plan hard. Affinitiv matches 50% up to 6%. There is no waiting period to get started.
Company Core Values
  • Passion
  • Integrity
  • Unity
  • Innovation
  • Impact