Senior Creative Operations Manager

About the role

As Headway’s Creative Operations Lead, you’ll play an integral role in owning and evolving Headway’s creative and production working model. Reporting to the Creative Director, you’ll be responsible for owning and optimizing the end-to-end creative operations, process, and production that help us acquire and convert tens of thousands of therapists as we build a new mental healthcare system. Our ideal candidate is someone who enjoys building from scratch, working with creatives, bringing people together, navigating complex problems, juggling everything at once, all in the service of building a new mental healthcare system.

About Creative Team at Headway

Creative at Headway isn't just about making things look good. It's the strategic engine that shapes how we connect with our audiences and act as an effective business growth lever. Our focused team of brand designers, copywriters, and creative Ops has built credibility through consistent delivery of campaigns that both move metrics and touch people. Now, with further investment on brand and optimizing creative performance, we're seeking a leader who can guide how Headway shows up in the world, ensuring every creative decision converts the target audience and amplifies our mission of making mental healthcare accessible to all.

Core Responsibilities

• Own end-to-end creative operations and production building relationships between creative, cross-functional teams, and executive leadership. 
• Build, pitch, and manage creative and production budgets (Working closely with our marketing, finance, and data teams).
• Lead and manage company-wide brand projects from end-to-end, starting from a project charter and cross functional alignment to full-stack production.
• Maintain ongoing production for print, illustration, and simple photoshoots (freelance producer will manage larger seasonal photoshoots).
• Collaborate with marketing on roadmapping creative resources with a shared calendar. 
• Source, intake, and manage vendor relationships, matching the perfect vendor for each request.
• Streamline freelancer sourcing, contracting, and managing a talent roster.
• Organize and manage our asset library and delivery system. 
• Intake, triage, prioritize projects within asana.
• Drive creative meetings and cross-functional reviews.

Who you are

• You have 5 -7+ years of Creative Operations experience, ideally coming from a producer background.
• You’re detail-oriented and enjoy managing complex end-to-end processes.
• You enjoy building new, cross-functional processes from scratch.
• You have experience in high growth technology environments with a large amount of autonomy.
• You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, roll up your sleeves, learn new skills, and drive towards solutions.
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems, accessible mental healthcare.

Bonus points if you’ve:

• You’ve worked in dtc or tech startups building the creative ops function from 0 - 1.
• You can produce simple and small photoshoots.

Compensation & Benefits:

The expected base pay range for this position is $146,200 - $172,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development