Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
To achieve our vision, Bond Vet is currently seeking an Area Medical Director to help lead Bond Vet’s high-growth business in Chicago.
The Area Medical Director supports the care delivery and clinical operations of the clinics in the Chicago area. They work closely with their Regional Director to ensure that clients and patients in their area receive a high standard of care and that Clinic team members work collaboratively and efficiently in a positive workplace environment whilst delivering strong business performance (P&L).
The Area Medical Director must have a customer-first, services-based approach, with an understanding of the importance of rigorous operational implementation to drive seamless consumer experience. They must be able to work with veterinarians, as well as other medical and non-medical professionals, to help operate a technology-enabled, consumer-centric, and highly efficient veterinary business. This leader must have the flexibility required to succeed in a fast-paced, entrepreneurial environment and must be excited by the concept of helping to define the new practice of veterinary care for both customers and health professionals. They should be motivated by complex problems and unstructured environments and must thrive at establishing new paradigms for service delivery. They must understand the importance of coaching and model the ‘how’ alongside their teams.
Responsibilities
Overall: Responsible for supporting delivery on our clinical goals for Employees, Clients & Pets and the Business (P&L)
Collaboration: Partners with and supports the clinic leaders in their area in creating high-performing business units
Care Quality: Ensures the delivery of the highest quality (safe, effective, patient and client-centered, timely, efficient and equitable) veterinary care by all team members in their area
Development: Mentors and develops clinical team members to be their best through side-by-side coaching, feedback sessions and regular case discussions.
- Shadows MDs and Associate DVMs in their area
- Performs Medical Record Reviews for MDs and Associate DVMs in their area
- Facilitates surgical and dental training for MDs and Associate DVMs in their area
Culture: Participates in doctor and team meetings to foster and strengthen positive hospital culture. Spearheads regional culture and learning focussed events (beer rounds, wet-labs)
Client Experience: Ensures the delivery of an excellent client experience in their area (including supporting the resolution of client complaints when applicable)
Talent Acquisition: Participates in recruitment efforts for Doctors and, when appropriate, support staff to ensure the recruitment of the highest caliber of veterinary talent
Gives and Receives Feedback: Acts as an ambassador of Bond Vet within the veterinary community and the public at large
Skills of this leader include;
- Ability to lead with a high degree of integrity and accountability
- Ability to think critically, analytically and strategically
- Collaborative mindset, the desire to lead and elevate others
- Ability to give and receive feedback. Delivers feedback that is clear and timely in a way that is supportive of the individual. Does not shy away from what needs to be said and, when receiving feedback, incorporates it into their future practice
Qualifications
- Veterinary Medical Degree (DVM/VMD or foreign equivalent)
- State licensure that is in good standing OR eligibility for such licensure. To include all states for clinics under supervision.
- DEA licensure and Controlled Dangerous Substances (CDS) certificate if needed for all states for clinics under supervision.
- 5+ years of clinical veterinary experience preferred
- 1+ years of Medical Director / Leadership Experience preferred (multi-unit experience desirable but not required)
Our Values:
We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.
We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best.
We communicate clearly: We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication.
We work happy: We bring a happy, positive attitude to work because it impacts the energy in the office.
We’re empowered: We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.
By submitting an application you agree to receive SMS messages from Bond Vet and third parties retained by Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Msg & data rates may apply.
Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
