Facebook pixel

Analyst – Desktop Support
Confirmed live in the last 24 hours
Locations
Charlotte, NC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Strong knowledge of Windows 10 and Office 365
  • Working knowledge of Active Directory, Exchange, Windows Server and Intune
  • PC hardware and software support
  • Ticketing and incident documentation
  • Mobile Device Support (iOS, Android)
  • Strong customer service and communication skills
  • Solution Driven. You believe there is a way to solve any challenge
  • Ability to communicate technical details to non-technical users
  • Ability to prioritize work load effectively
  • Able to work independently with minimal supervision
  • Good troubleshooting skills and willingness to seek out existing issues
  • Interest in Information Technology with a desire to grow and learn
  • 1-3 years of technical support experience, desktop or helpdesk support preferred
  • 4 year college degree
  • ITIL Framework exposure a plus
Responsibilities
  • Act as initial contact for technical support requests by phone, email, and in person
  • Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
  • Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
  • Assign incidents to second line support teams when required
  • Install, maintain, and support user hardware, software, networks and printers
  • Resolve technical issues, identify and document persistent problems
  • Ensure a positive user experience through timely and professional service
StepStone Group

501-1,000 employees

Global private market solutions