StepStone is a rapidly growing Global Private Markets firm who provides customized investment and advisory solutions to some of the most sophisticated investors in the world. With $570 billion of total capital allocations, including $134 billion in AUM, we are highly diversified in the private markets across the globe and provide creative solutions to solve for the objectives of any investment program. With a culture built on entrepreneurialism, partnership and being a team within teams, our firm offers joiners the opportunity to think out loud, collaboratively.
The Team
Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries
The Role
The Desktop Support Analyst Level 1 will work with the IT team in New York, United States to provide local and remote support for the 900+ users of StepStone’s global offices. The role will interact with all levels of the organization to ensure customer satisfaction. The Desktop Support Analyst Level 1 is the first line of support and responsible for providing assistance for all systems and processes covering the elements of end user computing within the global business. In addition to end-user support this role will have the opportunity to participate in larger firm projects. We are seeking a highly organized and motivated professional who is eager to grow, learn, and gain new skills.
Essential Job Functions:
Key Responsibilities:
- Act as initial contact for technical support requests by phone, email, and in person
- Perform triage, resolve incidents and respond to queries on PC’s, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Assign incidents to second line support teams when required.
- Install, maintain, and support user hardware, software, networks and printers
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Core Competencies:
- Strong knowledge of Windows 10 and Office 365
- Working knowledge of Active Directory, Exchange, Windows Server and Intune
- PC hardware and software support
- Ticketing and incident documentation
- Mobile Device Support (iOS, Android)
- Strong customer service and communication skills
- Solution Driven. You believe there is a way to solve any challenge
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Interest in Information Technology with a desire to grow and learn
Qualifications:
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4 year college degree
- ITIL Framework exposure a plus
About us
Working out of 24 offices in 15 countries, StepStone has a truly global viewpoint. As people are our biggest asset, we offer resources to help our employees reach their full potential. Our principles are based on integrity, transparency, respect and creativity, which together define how we do business.
Join us
When you choose to work at StepStone, you’ll find a group of professionals who are passionate about anticipating changes, solving problems and working together to make it all happen. Our integrated global team shares insights into how managers think and operate, as well as how they might perform.
Disclaimer / Policy Statements
At StepStone, diversity, equity and inclusion are an integral part of our culture. We are an Equal Opportunity Employer that strives to create an inclusive environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups representing our dedication to Diversity, Equity & Inclusion.
Developing People at StepStone
