Senior Technical Program Manager

Job Description

The Digital Enablement team at Visa is hiring experienced Technical Program Managers (TPMs) to build and deliver advanced services and capabilities for Visa’s customers. TPMs work closely with product management and software engineering leaders to define, plan, and prepare high-quality solutions for successful delivery. TPMs provide structure and leadership in the early stages of the product lifecycle, ensuring business needs are clearly understood and translated into actionable requirements.

Essential Functions

• Business enablement: Engage with product managers and key stakeholders to understand business problems, objectives, and timelines. Shape product concepts and work with product and engineering teams to identify strategic approaches and solution options. Ensure business needs are clearly articulated, prioritized, and aligned with strategic goals.
• Problem statements and success criteria: Create high-quality problem statements that concisely define the issue, context, scope, and impact. Define measurable business success criteria for every initiative. Build shared understanding among stakeholders to ensure alignment before engineering work begins.
• Product and solution definition: Collaborate with product management and engineering to translate business needs into clear requirements and high-level solution options, including data flows and system interactions. Ensure requirements are complete, actionable, and understood by all stakeholders.
• Planning: Lead planning activities to ensure features and initiatives are well-defined, prioritized, feasible, and ready for engineering teams to estimate and execute.
• User experience: Partner with UX/UI designers and engineers to define intuitive and engaging user experiences that address customer needs.
• Backlog management: Own and manage the product backlog, including prioritization, definition, and refinement of epics and features. Ensure the product backlog is clear, unambiguous, and complete, providing engineering with the information needed to confidently estimate and plan the next sprint. 
• Technical expertise: Develop a deep understanding of the product’s technical architecture and proposed designs to validate that solutions meet business needs, define work in alignment with technical realities, anticipate dependencies, and assess the impact of proposed plans.
• Engineering improvements: Provide leadership on “shift-left” goals such as automation, AI adoption, security, and quality. Collaborate with engineering to drive initiatives that improve engineering planning accuracy, velocity, metrics, and product health.
• Dependency and risk management: Identify and document dependencies and risks early in the process. Coordinate with relevant teams to resolve issues and mitigate risks before work begins.
• Stakeholder communication: Facilitate transparent, regular communication to manage stakeholder expectations. Ensure all teams are informed about requirements, plans, and status.
• Expectation management: Align engineering plans with business expectations and proactively manage those expectations to reflect what is achievable.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Note: This role does not offer fully remote, relocation assistant nor immigration support.  

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 5 or more years of experience in technical program management, product management, or engineering leadership, delivering software or platform solutions from concept through launch
• Proven ability to translate business needs into actionable technical requirements, workflows, and system interaction diagram
• Deep familiarity with at least one relevant domain: AI/ML, data science, UX/UI, native mobile (iOS/Android), cloud/hybrid infrastructure, cloud-native technologies, Kubernetes, DevOps/automation, or analytics dashboards
• Demonstrated success managing product backlogs, epics, and user stories in agile tools such as Jira and Confluence
• Experience leading cross-functional planning, dependency mapping, and risk mitigation for complex, multi-team initiatives
• Strong stakeholder communication skills with a track record of aligning engineering deliverables to business goals