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Sr. Servicenow Software Engineer
Posted on 2/28/2023
Experience Level
  • BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
  • As a Sr. ServiceNow ITOM Developer, you will be primarily creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard
  • Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
  • Interact with technical SMEs to get necessary environment information to support your service map and event work
  • Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
  • Participate in user acceptance testing of the resulting maps, impact rules and event management work
  • Promote your update sets and data across applicable SN environments
  • Remediate any production incidents that arise related to this scope
  • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
  • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

501-1,000 employees

Enterprise employee service portal company
Company Overview
NewRocket is on a mission to help create the best employee experiences that improve the way the world works. NewRocket delivers meaningful experiences and extraordinary results with ServiceNow by bringing innovative and creative solutions to financial services, healthcare, government, insurance, and technology companies.
  • Competitive compensation
  • Health, dental, vision, & disability
  • Retirement savings
  • Flexible PTO
  • Continued learning
  • Remote friendly
  • Employee Matter Program
  • Boosted on-boarding program
Company Core Values
  • Excellence
  • Creativity
  • Integrity
  • Teamwork
  • Empathy