Field Service Supervisor

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

Position Title: Field Service Supervisor
Department: Service
Compensation: $115,000 - $135,000 + annual bonus

Reports To: Regional Service Manager
Location: Ottawa, Ontario (onsite)

About the Role:

The Field Service Supervisor will be an integral part of the service team with the main responsibility to lead the Senior Service and Service Technicians, enabling the team to commission and complete preventative and corrective maintenance of CSI Energy Storage’s Solbank Storage Power Block (SPB). The individual will also be responsible for completing obligations under Long Term Service Agreements (LTSA’s) for Battery Energy Storage System (BESS) projects. The successful candidate must be able to travel and complete tasks at various project sites throughout the US region. Experience with BESS or renewable power generation equipment in a service environment is required.

Responsibilities:

• Support the Senior Service and Service Technicians during daily/weekly tasks

• Coordinate Senior Service and Service Technicians to attend sites to complete tasks as necessary

• Commission CSI Energy Storage’s Solbank Storage Power Block

• Perform preventative and corrective maintenance of SPBs to adhere to warranty requirements

• Fulfill obligations for BESS equipment under LTSA’s, which may include: Energy Storage Cabinets (ESC’s), Power Conversion Stations (PCS), Ring Main Units (RMU’s) / Switchgear, Transformers and SCADA and networking devices

• Provide onsite diagnostic, troubleshooting, and hands-on support to maintain equipment and achieve availability and capacity guarantees.

• Oversee and supervise subcontractors on site where required

• Assist in developing standard operating procedures and processes

• Complete work order documentation in a timely manner

• Perform proper LOTO and switching procedures as required

Required Qualifications and Skills:

• Educational background in Electrical Engineering, or a related discipline

• Minimum 5+ years of relevant work experience in a service environment, preferably in renewable energy

• Minimum 1 year in a Team Leader/Supervisor role

• Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications

• Excellent verbal and written communication skills

• Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality

• Previous experience with a CMMS software program is preferred

• A calm and steady presence under pressure who can juggle shifting demands without losing composure or professionalism

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by humans. 

This is a current vacancy, and we are actively hiring for this position.

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