Operations Associate/Account Manager @ Sesame

Operations Associate/Account Manager

Posted on 2/28/2023

INACTIVE

Locations

New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Marketing

Sales

Requirements

3-4 years of experience in an operations or account management role in the healthcare and/or tech space
Ability to thrive in a fast-paced environment
Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency
Comfortable with technology and able to learn new systems quickly
Ability to work collaboratively and work in a cross-functional capacity
Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
Previous experience in consulting and/or healthcare fields preferred
You care about making seeing a doctor easier and more wallet-friendly for everyone

Responsibilities

Develop and lead process improvement initiatives; own the continuous end-to-end development and implementation of new processes and workflows across the accounts and customer support teams
Support strategy, product development and and product implementation for our end users
Collaborate across sales, accounts, customer support, marketing, and product teams
Engage with our doctors and other partners, managing their experience as they move through the engagement lifecycle
Work closely with our business development team to establish key processes through the sales lifecycle to ensure a successful provider and partner onboarding experience
Provide feedback to the product management and engineering teams to help improve Sesame's core products
Support strategic initiatives and engagement as needed

Sesame is the home for Americans that have been priced out of the traditional healthcare system. Whether they are uninsured or burdened by high-deductible insurance, the Sesame marketplace brings millions of Americans access to the healthcare they need at a fraction of the typical price.

Customers on our platform love that they can get high-quality care quickly and easily for a fair price. We’re working with doctors who share our vision for giving people a better way to get the care they need without the stress, frustrations, and financial challenges of the current healthcare system.

We have raised $75 million in capital from leading investors including GV, General Catalyst, and Industry Ventures, and we’re scaling fast.

About You

You’re analytical, personable and meticulously organized with a demonstrated interest in either healthcare, tech, or consumer businesses. You’re also up for a challenge, love starting from scratch, and are hungry to join an early stage company poised to grow quickly. You will be responsible for enterprise account management, project management, process optimization and the implementation of key initiatives to help our provider and customer operations teams scale.

Key Responsibilities

- Develop and lead process improvement initiatives; own the continuous end-to-end development and implementation of new processes and workflows across the accounts and customer support teams

- Support strategy, product development and and product implementation for our end users

- Collaborate across sales, accounts, customer support, marketing, and product teams

- Engage with our doctors and other partners, managing their experience as they move through the engagement lifecycle

- Work closely with our business development team to establish key processes through the sales lifecycle to ensure a successful provider and partner onboarding experience

- Provide feedback to the product management and engineering teams to help improve Sesame’s core products

- Support strategic initiatives and engagement as needed

Your Profile

- 3-4 years of experience in an operations or account management role in the healthcare and/or tech space

- Ability to thrive in a fast-paced environment

- Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency

- Comfortable with technology and able to learn new systems quickly

- Ability to work collaboratively and work in a cross-functional capacity

- Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines

- Previous experience in consulting and/or healthcare fields preferred

- You care about making seeing a doctor easier and more wallet-friendly for everyone

What We Offer

- Competitive total compensation package including equity in the business

- Generous, flexible vacation policy

- An intellectually challenging and stimulating work environment with teams in the US and Europe

- Comprehensive health care coverage options

Sesame is an equal opportunity employer and we value diversity at our company — we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This is a hybrid role based in NYC with the expectation of coming in 1-2 days per week to our office located in the Manhattan Financial District

51-200 employees

Website

Telehealth

Company Overview

Only radical simplicity will fix a complex system like healthcare. Sesame makes accessing high-quality care simple and straightforward so that patients and clinicians can spend less time on bureaucracy and more time where it matters most.

Benefits

Competitive total compensation package — equity possible
Generous, flexible vacation policy
A fun and international work environment with teams in New York and Europe
The opportunity to work independently and remotely — whatever cadence makes sense to get work done in the best way according to the constraints at-hand
The chance to learn first-hand about the biggest industry in the world