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Operations Associate/Account Manager
Posted on 2/28/2023
New York, NY, USA
Experience Level
Desired Skills
  • 3-4 years of experience in an operations or account management role in the healthcare and/or tech space
  • Ability to thrive in a fast-paced environment
  • Ability to develop and standardize operational processes from scratch with an eye towards constantly improving efficiency
  • Comfortable with technology and able to learn new systems quickly
  • Ability to work collaboratively and work in a cross-functional capacity
  • Highly self-motivated and able to prioritize and manage multiple tasks with varying deadlines
  • Previous experience in consulting and/or healthcare fields preferred
  • You care about making seeing a doctor easier and more wallet-friendly for everyone
  • Develop and lead process improvement initiatives; own the continuous end-to-end development and implementation of new processes and workflows across the accounts and customer support teams
  • Support strategy, product development and and product implementation for our end users
  • Collaborate across sales, accounts, customer support, marketing, and product teams
  • Engage with our doctors and other partners, managing their experience as they move through the engagement lifecycle
  • Work closely with our business development team to establish key processes through the sales lifecycle to ensure a successful provider and partner onboarding experience
  • Provide feedback to the product management and engineering teams to help improve Sesame's core products
  • Support strategic initiatives and engagement as needed

51-200 employees

Company Overview
Only radical simplicity will fix a complex system like healthcare. Sesame makes accessing high-quality care simple and straightforward so that patients and clinicians can spend less time on bureaucracy and more time where it matters most.
  • Competitive total compensation package — equity possible
  • Generous, flexible vacation policy
  • A fun and international work environment with teams in New York and Europe
  • The opportunity to work independently and remotely — whatever cadence makes sense to get work done in the best way according to the constraints at-hand
  • The chance to learn first-hand about the biggest industry in the world