Full-Time

Senior Fintech Operations Manager

Confirmed live in the last 24 hours

Jobber

Jobber

501-1,000 employees

SaaS platform for home service management

Consumer Software
Enterprise Software

Senior

Remote in USA + 1 more

More locations: Remote in Canada

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Zendesk
Salesforce
JIRA
Asana
Data Analysis
Requirements
  • Bachelor’s degree in a relevant field (e.g., Business, Finance, Operations, etc.) is required.
  • Advanced certifications or degrees add bonus points.
  • Experience with Stripe is highly preferred.
  • Proven experience leading teams in a fast-paced fintech environment is required.
  • Strong familiarity with ACH payments, card payments, and fintech payment operations.
  • Strong familiarity with operational tools like Jira, Asana, Zendesk, Salesforce etc.
  • Proven abilities in building policy, process and systems from the ground up, creating class-leading operational environments.
  • Strong attention to detail and ability to manage complex cross functional payment operations.
  • Solid grasp of data, analytics, and accounting principles.
  • Ability to work effectively with numbers and handle reconciliation tasks with accuracy.
  • Strong ability to create and then expand operations reporting and metrics.
  • Experience in project management and vendor relationship management are bonus points.
Responsibilities
  • Lead and oversee all aspects of fintech operations, ensuring the smooth execution of payment processes, from initiation to completion.
  • Ensure that all transactions are fully reconciled to reflect accurate financial data.
  • Manage operations of the compliance function, working closely with legal teams, and ensuring adherence to industry regulations such as KYC (Know Your Customer), and PCI DSS (Payment Card Industry Data Security Standard).
  • Oversee the execution and management of various payment processing obligations, including but not limited to handling 1099Ks, managing escheatment processes, addressing garnishments, and responding to lien notifications.
  • Manage the resolution of all operational issues related to payment processing, covering a wide range of fintech challenges such as failed refund processing, transaction limits monitoring, card reader issues, and issues related to Stripe Capital and Wisetack loans.
  • Collaborate with product teams to support the rollout of new products and features.
  • Overseeing or supporting relationships with third-party vendors involved in payment processing, such as Stripe.
  • Lead and execute operational projects, particularly those that involve fintech process improvements, system upgrades, or the integration of new payment technologies.

Jobber offers a software platform that helps home service businesses manage their operations more effectively. The platform includes tools for quoting, scheduling, invoicing, and payment collection, allowing businesses to streamline their processes. Clients can create and send quotes, schedule jobs, generate invoices, and collect payments, all from a single interface. Jobber stands out from competitors by providing a mobile app and unlimited one-on-one support, ensuring that users have the assistance they need. The company's goal is to simplify the management of service businesses, making it easier for them to operate and serve their customers.

Company Stage

Series D

Total Funding

$183.5M

Headquarters

Edmonton, Canada

Founded

2011

Growth & Insights
Headcount

6 month growth

13%

1 year growth

24%

2 year growth

55%
Simplify Jobs

Simplify's Take

What believers are saying

  • Jobber's recent $100M+ Series D funding round positions it for significant growth and expansion in the home service industry.
  • The company's continuous innovation, such as the launch of marketing tools and online booking features, demonstrates its commitment to enhancing user experience and operational efficiency.
  • Recognition as one of Canada's Top Growing Companies for four consecutive years highlights Jobber's strong market presence and growth trajectory.

What critics are saying

  • The highly competitive SaaS market for home service businesses could pressure Jobber to continuously innovate to maintain its market position.
  • Integration challenges with third-party services like CallRail and PATLive could lead to potential disruptions or customer dissatisfaction.

What makes Jobber unique

  • Jobber's focus on small to medium-sized home service businesses allows it to tailor its features specifically to the needs of this niche market, unlike broader SaaS platforms.
  • The integration with CallRail and PATLive enhances Jobber's platform by providing advanced lead intelligence and 24/7 answering services, setting it apart from competitors.
  • Jobber's new marketing tools and online booking feature streamline operations and customer acquisition, making it easier for businesses to grow without increasing their workload.

Help us improve and share your feedback! Did you find this helpful?