Responsibilities

• Serve as the primary day-to-day contact for our largest and most strategic clients, which span across all sectors in the financial services industry
• Take commercial ownership over a targeted pool of accounts and deliver expected renewal and substantial upsell targets in a explosive-growth marketWork closely with the client and The Block’s research team to deliver on bespoke and custom projects 
• Entrench themselves in the client environment, understanding their business processes and internal structure, so as to uncover new sales opportunities
• Tightly manage client evaluations and run complex sales cycles
• Manage certain operational aspects of the team that contribute to revenue outcomes and account management team performance
• Foster strong partnerships with our clients through regular executive updates, uncovering organization needs, and delivering on an exceptional service experience
• Work closely with internal department and organizational leadership to develop new products and offerings to our largest clients
• Cultivate positive relationships through a consultative process involving virtual meetings and presentations to decision makers within the financial services industry
• Represent The Block brand on client presentations and at events in a positive, substantive and enthusiastic manner

Qualifications

• 6+ years of account management experience
• Clear track record of meeting and exceeding commercial metrics, including renewal rates and aggressive upsell targets
• Experience managing a strategic sale, including selling unbudgeted solutions to multiple executives and decision-makers and creating value in a competitive environment 
• An interest in the evolving crypto and digital assets industry
• Ability to quickly build relationships with senior level professionals and work well under pressure
• Propensity to ask probing questions to match the client’s challenges with The Block’s services
• Excellent communication, interpersonal and presentation skills
• Effective problem solving and time management 
• Adaptable to changing startup environment
• Collaborative spirit and results-oriented
• Hit individual goals while staying invested in the team’s larger revenue success
• Experience selling or renewing a SaaS Technology or Consulting services