Full-Time

IT Service Desk Specialist

Confirmed live in the last 24 hours

Club Monaco

Club Monaco

1,001-5,000 employees

Fashion retailer specializing in elegant clothing

Consumer Software
Consumer Goods

Compensation Overview

$28 - $32Hourly

Entry, Junior

New York, NY, USA

Position requires onsite presence in New York, NY office.

Category
IT Support
IT & Security
Required Skills
Confluence
Requirements
  • Bachelor’s Degree in Information Technology or a related field preferred
  • 2+ years of experience with IT support in an enterprise environment
  • Strong experience providing support in both a Mac and Windows/PC environment.
  • Strong knowledge of Azure AD, Entra, Confluence, O365, and Exchange
  • Network troubleshooting skills, including Cisco and Meraki
  • Ability to diagnose issues and provide solutions in a timely manner.
  • Ability to effectively work in a fast-changing environment
  • Retail support experience is a plus
  • Experience with Microsoft Intune, JAMF, SharePoint and Jira Service Desk is a plus
  • Dynamic 365 Commerce/POS experience is a plus
  • Excellent time management and organizational skills
  • Proficient at working in a ticket queue following the ITIL framework
Responsibilities
  • Support of workstations and software packages, resolving any issues occurring to the end user.
  • Testing and troubleshooting workstations, laptops, network and other hardware devices
  • Providing guidance to 1000+ end-users and ensuring the complete resolution of incidents
  • Working with the IT team towards the completion of new projects and the implementation of new systems.
  • The ability to work alone or with other team members to complete both day to day work and occasional project work.
  • Identifying and creating best practice helpdesk, call center, and technology support methodologies
  • Will be participating in On-call rotation that may include some weekends
  • Provide basic support for all technologies within the stores and CM Home Office

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on timeless elegance and curated collections, which helps maintain a loyal customer base. The goal of Club Monaco is to provide chic and elegant fashion that resonates with discerning customers in the North American market.

Company Stage

Acquired

Total Funding

N/A

Headquarters

null, Canada

Founded

1985

Simplify Jobs

Simplify's Take

What believers are saying

  • Being part of Ralph Lauren Corporation provides financial stability and brand prestige, enhancing career growth opportunities.
  • The company's emphasis on high-quality, elegant clothing allows employees to work with premium products and materials.
  • Club Monaco's strong online presence and seasonal promotions offer dynamic and innovative marketing experiences.

What critics are saying

  • The competitive fashion retail market requires constant innovation to stay relevant, posing a challenge for sustained growth.
  • Dependence on North American markets may limit global expansion opportunities and revenue diversification.

What makes Club Monaco unique

  • Club Monaco distinguishes itself with a blend of romantic elegance and timeless style, setting it apart from fast fashion brands.
  • The focus on high-quality materials and sophisticated designs appeals to a discerning clientele, unlike competitors who may prioritize trendiness over quality.
  • Their dual-channel approach, leveraging both online and physical retail stores, ensures a broad market reach and customer engagement.

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