Full-Time

IT Service Desk Specialist

Posted on 10/25/2024

Club Monaco

Club Monaco

1,001-5,000 employees

Fashion retailer specializing in elegant clothing

Consumer Software
Consumer Goods

Compensation Overview

$28 - $32Hourly

Junior, Mid

New York, NY, USA

Requires onsite presence in New York, NY office.

Category
IT Support
IT & Security
Required Skills
Confluence
Requirements
  • Bachelor’s Degree in Information Technology or a related field preferred
  • 2+ years of experience with IT support in an enterprise environment
  • Strong experience providing support in both a Mac and Windows/PC environment.
  • Strong knowledge of Azure AD, Entra, Confluence, O365, and Exchange
  • Network troubleshooting skills, including Cisco and Meraki
  • Ability to diagnose issues and provide solutions in a timely manner.
  • Ability to effectively work in a fast-changing environment
  • Retail support experience is a plus
  • Experience with Microsoft Intune, JAMF, SharePoint and Jira Service Desk is a plus
  • Dynamic 365 Commerce/POS experience is a plus
  • Excellent time management and organizational skills
  • Proficient at working in a ticket queue following the ITIL framework
Responsibilities
  • Support of workstations and software packages, resolving any issues occurring to the end user.
  • Testing and troubleshooting workstations, laptops, network and other hardware devices
  • Providing guidance to 1000+ end-users and ensuring the complete resolution of incidents
  • Working with the IT team towards the completion of new projects and the implementation of new systems.
  • The ability to work alone or with other team members to complete both day to day work and occasional project work.
  • Identifying and creating best practice helpdesk, call center, and technology support methodologies
  • Will be participating in On-call rotation that may include some weekends
  • Provide basic support for all technologies within the stores and CM Home Office

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, and accessories. Their clothing is designed with a focus on high-quality materials and timeless elegance, appealing to fashion-conscious individuals. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco emphasizes a blend of romantic elegance and modern luxury in its collections. The goal of Club Monaco is to maintain a loyal customer base by providing sophisticated designs and seasonal promotions that highlight must-have items.

Company Stage

Acquired

Total Funding

N/A

Headquarters

null, Canada

Founded

1985

Simplify Jobs

Simplify's Take

What believers are saying

  • Sustainable fashion initiatives align with growing consumer demand for ethical products.
  • Digital fashion shows can expand Club Monaco's global reach cost-effectively.
  • AI-driven personalization on e-commerce platforms can boost conversion rates significantly.

What critics are saying

  • Fast fashion brands like Zara and H&M offer lower-priced alternatives.
  • Supply chain challenges may increase production costs and affect quality standards.
  • Economic uncertainty in key markets could reduce spending on luxury fashion.

What makes Club Monaco unique

  • Club Monaco offers timeless, elegant clothing with a focus on high-quality materials.
  • The brand has a strong presence in North America and several international markets.
  • Club Monaco combines online and physical retail channels to reach a broad customer base.

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