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Full-Time

Operations Specialist

Slc

Confirmed live in the last 24 hours

Bouldering Project

Bouldering Project

51-200 employees

Climbing gyms with inclusive bouldering circuits

Consumer Goods

Compensation Overview

$14.5 - $17Hourly

+ Free Gym Membership + Retail Discounts + 401k + Life Insurance + Healthcare + PTO

Entry

Salt Lake City, UT, USA

Category
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Welcomes all customers and introduces new climbers to the facility and rules.
  • Facilitate orientations.
  • Actively responds to customer needs, membership and event questions, inquiries, and feedback.
  • Provide customers with product, membership, and event information.
  • Processes purchases, membership, service and return transactions at the register in alignment with SLC BP customer service goals.
  • Identifies, researches, and resolves customer issues.
  • Engages with customers, providing assistance with climbing, orientation, and facility offerings.
  • Maintains a clean, organized, and presentable facility and retail area for members and guests.
  • Maintains and stocks retail area.
  • Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention.
  • Maintains customer lost and found area, keeping the area organized and properly labeling lost items.
  • Works with the maintenance team and other staff to perform regular cleaning duties.
  • Follows opening and closing cleaning and facility procedures.
  • Facilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, birthday parties, and event participants.
  • May participate in or instruct basic individual and group instruction.
  • Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
  • Provides safety to customers through instruction and orientation.
  • Ensures the safety of staff and customers via regular safety walkthroughs.
  • Responds to accidents and incidents following the Safety Manual and Protocol.
  • Administers first aid in accordance with Safety Manual and SLC BP Protocol.
  • Documents incidents through incident report log.
Responsibilities
  • Welcomes all customers and introduces new climbers to the facility and rules.
  • Facilitate orientations.
  • Actively responds to customer needs, membership and event questions, inquiries, and feedback.
  • Provide customers with product, membership, and event information.
  • Processes purchases, membership, service and return transactions at the register in alignment with SLC BP customer service goals.
  • Identifies, researches, and resolves customer issues.
  • Engages with customers, providing assistance with climbing, orientation, and facility offerings.
  • Maintains a clean, organized, and presentable facility and retail area for members and guests.
  • Maintains and stocks retail area.
  • Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention.
  • Maintains customer lost and found area, keeping the area organized and properly labeling lost items.
  • Works with the maintenance team and other staff to perform regular cleaning duties.
  • Follows opening and closing cleaning and facility procedures.
  • Facilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, birthday parties, and event participants.
  • May participate in or instruct basic individual and group instruction.
  • Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
  • Provides safety to customers through instruction and orientation.
  • Ensures the safety of staff and customers via regular safety walkthroughs.
  • Responds to accidents and incidents following the Safety Manual and Protocol.
  • Administers first aid in accordance with Safety Manual and SLC BP Protocol.
  • Documents incidents through incident report log.

Bouldering Project offers climbing gyms with a focus on creating inclusive spaces for climbing and movement. The main technology involves designing intentional bouldering circuits to cater to different climbing experiences and abilities.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Seattle, Washington

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

27%