Full-Time
Operations Specialist
Slc
Confirmed live in the last 24 hours
Bouldering Project
51-200 employees
Climbing gyms with inclusive bouldering circuits
Consumer Goods
Compensation Overview
$14.5 - $17Hourly
+ Free Gym Membership + Retail Discounts + 401k + Life Insurance + Healthcare + PTO
Entry
Salt Lake City, UT, USA
Category
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
- Welcomes all customers and introduces new climbers to the facility and rules.
- Facilitate orientations.
- Actively responds to customer needs, membership and event questions, inquiries, and feedback.
- Provide customers with product, membership, and event information.
- Processes purchases, membership, service and return transactions at the register in alignment with SLC BP customer service goals.
- Identifies, researches, and resolves customer issues.
- Engages with customers, providing assistance with climbing, orientation, and facility offerings.
- Maintains a clean, organized, and presentable facility and retail area for members and guests.
- Maintains and stocks retail area.
- Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention.
- Maintains customer lost and found area, keeping the area organized and properly labeling lost items.
- Works with the maintenance team and other staff to perform regular cleaning duties.
- Follows opening and closing cleaning and facility procedures.
- Facilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, birthday parties, and event participants.
- May participate in or instruct basic individual and group instruction.
- Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
- Provides safety to customers through instruction and orientation.
- Ensures the safety of staff and customers via regular safety walkthroughs.
- Responds to accidents and incidents following the Safety Manual and Protocol.
- Administers first aid in accordance with Safety Manual and SLC BP Protocol.
- Documents incidents through incident report log.
Responsibilities
- Welcomes all customers and introduces new climbers to the facility and rules.
- Facilitate orientations.
- Actively responds to customer needs, membership and event questions, inquiries, and feedback.
- Provide customers with product, membership, and event information.
- Processes purchases, membership, service and return transactions at the register in alignment with SLC BP customer service goals.
- Identifies, researches, and resolves customer issues.
- Engages with customers, providing assistance with climbing, orientation, and facility offerings.
- Maintains a clean, organized, and presentable facility and retail area for members and guests.
- Maintains and stocks retail area.
- Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention.
- Maintains customer lost and found area, keeping the area organized and properly labeling lost items.
- Works with the maintenance team and other staff to perform regular cleaning duties.
- Follows opening and closing cleaning and facility procedures.
- Facilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, birthday parties, and event participants.
- May participate in or instruct basic individual and group instruction.
- Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
- Provides safety to customers through instruction and orientation.
- Ensures the safety of staff and customers via regular safety walkthroughs.
- Responds to accidents and incidents following the Safety Manual and Protocol.
- Administers first aid in accordance with Safety Manual and SLC BP Protocol.
- Documents incidents through incident report log.
Bouldering Project offers climbing gyms with a focus on creating inclusive spaces for climbing and movement. The main technology involves designing intentional bouldering circuits to cater to different climbing experiences and abilities.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
2011
Growth & Insights
Headcount