Implementation Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
  • Bachelor's degree or higher or equivalent experience
  • 3 - 5 years experience in implementing enterprise-level SaaS-based platforms is required
  • CRE Underwriting or Asset Management experience is required
  • Advanced proficiency in Microsoft Excel with experience building complex financial models
  • 3 - 5 years with direct client interaction
  • Anticipating potential project pitfalls and proactively developing solutions to avoid them
  • Primary point of contact for the client
  • Management of a portfolio (6-9 estimated) of new enterprise-level customer implementation projects at a time
  • Runs weekly status and health communication to the client stakeholders
  • Responsible for designing and configuring client's version of the SaaS product
  • Responsible for discovery efforts on client workflows to properly define requirements and success criteria
  • Creates and maintains the client's project plan and timeline
  • Partners with clients to determine training needs and required materials
  • Partners with internal Sales department during the Sales cycle to understand the client's needs
  • Responsible for optimizing client engagement and satisfaction with the platform
  • Represent the voice of the customer in cross-functional collaboration with sales, product and engineering teams
  • Responsible for optimizing client engagement and satisfaction with the platform
  • Willingness to travel within North America as and when required (Estimated 20%)
Built Technologies

201-500 employees

Construction lending software