Billing Support Specialist

Description

Reports To: Revenue Cycle Manager

FLSA Status: Exempt/Full-time

Compensation: $19.00 to $22.00 hour 

Location/Travel: In-person -- based out of the corporate office in San Antonio

Job Summary:
 

The Billing Support Specialist at Empower Behavioral Health (EBH) is a key member of the billing department. This individual is responsible for supporting the billing team in various duties and tasks.

This role will be working in a fast-paced, growing organization. This position is focused on the ever-growing needs of the EBH billing team in line with the EBH standard of patient care. This position will rely heavily on communication and multi-tasking abilities.

Duties and Responsibilities:

• Assisting in benefit verifications
• Reconciling patient and insurance payments
• Posting patient and insurance payments
• Assist with answering phones
• Organizing team meetings and functions
• Creating new patient charts
• Assisting with clinic connection issues within Central Reach
• Working in Insurance portals such as Availity, United Healthcare and Evernorth
• Generating and submitting claims weekly
• Distributing Faxes & Mail 
• Assisting in Denial Management/Account Receivable 
• Various other tasks for the department

Requirements

Competencies:

• Problem-Solving
• Attention to Detail
• Results-Oriented
• Customer Service
• Excellent oral and written communication

Education and Experience:

Required:

• Must have at least 1 year of Medical Billing Experience 
• Must be able to read and understand EOBs 
• High school diploma or equivalent
• Perform multiple high-priority tasks effectively
• Strong communication skills and handling with incoming/outgoing calls
• Able to work independently and as part of a team

EBH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.