Control Manager – Senior Associate

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.   

About JP Morgan Consumer & Community Banking

Consumer & Community Banking (CCB) serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

About JP Morgan Wealth Management Controls

JP Morgan Wealth Management (JPMWM) Control team’s mission is to enable the proactive identification and timely remediation of risk by providing a framework, infrastructure and support system holistically encompassing the breadth and depth of risk across Consumer & Community Banking.  We are responsible for the overall risk and control framework that incudes governance, regulatory response, risk mitigation, risk transformation and control monitoring.  Our Business Control Managers have deep subject matter expertise, are embedded with the broader Business teams and work hub and spoke with the Business and other pillars of our risk and control team to help carry out the consistency of the framework while driving the continued evolution of a more advanced risk and control approach.  We also partner with Operations, Technology and Business leadership to take the best of what we do, within and across lines of businesses, and drive deliberate cross-pollination, lessons learned, and drive control initiatives all to help drive risk reduction.  We serve the broader organization in a collaborative fashion, with a mindset to “serve and protect” and ensure a “design for control” oriented approach in all that we do.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas: 

1) Control design and expertise 

2) Risks and controls identification/assessment 

3) Control breaks and resolution

4) Control governance & reporting 

The Control Associate (CM) will support the implementation and maintenance of Corporate Operational Risk Environment framework for J.P. Morgan Wealth Management. This Control Associate role will collaborate with the business units to implement and maintain controls necessary to mitigate operational risks, which includes using a risk based approach to assess the control environment, partnering with the business to design effective controls and reviewing routine controls testing and will function as part of a team to provide oversight to ensure compliance with policies and standards. This individual will be responsible for working across diverse and cross-functional organizations to develop plans, identify solutions, and drive continuous improvement through participation and/or ownership of key control initiatives, self-assessments and root cause analysis along with ongoing process review and control testing. 

Role Responsibilities:

• Manage control-related activities, including risk and control assessments when appropriate, risk event data occurrences, and new business initiatives and provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols 
• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: control committees, risk mitigation, key risk indicators, control design and effectiveness evaluation/testing
• Help establish control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and manage control committees and forums.
• Understand and drive control design that support unique regulatory environment for the broker –dealer subject to oversite by the bank and Retail Non-Deposit Investment Product handbook

Qualifications:

• Bachelor’s degree or equivalent experience required 
• 3+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred
• Strong understanding and experience with Operation Risk Management, and risk and control assessments.
• Strong facilitation, negotiation skills and project management
• Action oriented with a focus on results, display strong analytical skills, is able to assess and clearly articulate complex ideas and possess creativity.
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement

Skills: 

• Business knowledge - ability to understand the business / knowledge of regulation surrounding the Wealth Management business 
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner 
• Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills 
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment 
• Process analysis / design acumen – ability to understand a process and associated risk to inform control design 
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions 
  • Understanding root cause / identifying control breaks
  • Developing timely and sustainable solutions 
  • Analyze metrics for emerging risk 
• Implementation skills 
  • Writing Action Plans, Procedures 
  • Change Management 
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making