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API Support Specialist
Confirmed live in the last 24 hours
Locations
Greenwich, CT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • Experience in financial services (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required
  • Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat
  • In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, and fixed income
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies
  • Multi-language skills an advantage URGENT NEED FOR PORTUGUESE
  • Bachelor's or advanced degree is required
Responsibilities
  • Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy
  • Client inquiries typically encompass a broad array of themes including:
  • Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools
  • Cash deposit and withdrawal activity, position transfers, and account administrative functions
  • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic
  • Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions
  • Margin calculations; Commission structure, interest, and fee
  • Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues
  • Customer service is the primary function where calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions
Interactive Brokers

1,001-5,000 employees

Multinational brokerage firm
Company Overview
IBKR is on a mission to transform how millions of people trade around the globe. The company operates the largest electronic trading platform in the US by number of daily active users.
Benefits
  • Competitive Pay with discretionary bonus packages which include company stock grants
  • Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
  • Daily Lunch Allowance
  • 401K Retirement Savings Plan (generous company match)
  • Wellness Incentives
  • Flexible Spending Accounts
  • Paid Personal Time and Sick Leave