Training Support Specialist @ Iowa State University

Customer Experience & Support (2)
,

Position Title:

Training Support Specialist

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree

Preferred Qualifications:

Prior experience in event management and coordination

Front facing customer service experience

Familiarity with or experience in child protective services or a social services agency

Job Description:

Summary

The Child Welfare Research and Training Project (CWRTP) within the Human Development and Family Studies (HDFS) department at Iowa State University (ISU) is seeking qualified candidates for a Training Support Specialist. CWRTP provides training administration for the Iowa Department of Health and Human Services (HHS) child protection workforce in the State of Iowa. This position is an integral part of the broader Service Training Team, which includes the ISU Service Training Team, the HHS Service Training Team, and community subject matter experts. They are part of a 3-person training support team supervised by the contract lead.

Responsibilities include:

providing both in-person and virtual training support services to ensure the successful implementation of course delivery
traveling to provide on-site support to facilitators and participants
delivering all training materials, equipment, and supplies
set-up and tear-down at venues
collecting, monitoring, and recording attendance
attending to participant and facilitator needs

This position requires the ability to travel frequently (potentially 3-5 days per week), including some occasional overnight stays. They will possess a high-level knowledge of technological equipment used for training, such as computers and various connections, cameras, speakers, projectors, and recording devices. They will be comfortable working with/on multiple platforms, software, and web-based project management systems (Smartsheet, Teams, Zoom, HHS, and ISU internal sharing systems).

This is a term position with an end date of 6/30/2026, with the potential for renewal contingent on funding.

Level Guidelines
• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students

Appointment Type:

Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:

June 30, 2026

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS806

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

Applications will be accepted until the position is filled. Please Note: To receive full consideration, applications should be received by September 18, 2025.

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program