Keyholder

Location:  Arsenal Yards - Watertown, MA

Job Type: Full-time

Compensation: $22 - $26/hr + Commission Opportunities

Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability.

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions:

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

_____________________________________________________________________________________

About This Exciting Role:

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Reports To: Clinic Manager

_____________________________________________________________________________________

Qualifications

· Proven retail experience, preferably within skincare and/or aesthetics

· The ability to provide inspirational, authentic and personalized customer service

· While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

· Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

· Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

· Previous experience with retail point-of-sale software, Zenoti experience is a plus!

Experience and Characteristics:

· Two (2) years of experience in Skin Care/Aesthetics or customer service preferred

· Prioritizes customer service and has exceptional communication skills

· Proficient in problem solving and finding creative solutions

· Must be able to create a comfortable atmosphere for clients and team members

· Attentive and a good listener

· Attention to detail in following company and safety protocol

· Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance

· Goal oriented and self-motivated to achieve and exceed company benchmarks for success

· Willing to learn and adapt to changes quickly

· Comfortable and respectful with conflict management with clients and team members

Responsibilities Include:

· Creating curated client experiences.

· Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.

· Educating clients on the importance of the skin care protocols.

· Celebrating the success of the results our clients experience.

· Championing Skin Laundry’s mission and values and how our services and products achieve these goals.

· Effectively coordinating, scheduling, and rescheduling recurring and future clients.

· Consistently seeking, obtaining, and converting new clients.

Supporting Store Operations Success

· Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.

· Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.

· Establishes and maintains effective client retention processes. Establishes and maintains effective client retention processes.

· Understand and utilize company reports to leverage business and share insights on best practices for performance. Understand and utilize company reports to leverage business and share insights on best practices for performance.

Enhancing Skin Laundry Culture

· Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.

· Respect and support all team members individuality & provide an inclusive environment. Respect and support all team members individuality & provide an inclusive environment.

· Understand opportunities and support the team to meet personal & clinic goals.

· Maintain organizational relationships.

5 ways we redefine work & give back to YOU!

We are committed to your growth

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

Work/Life Harmony

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You will be led, not managed

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook.

Speak Up Culture

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

We don’t hire jerks

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

_____________________________________________________________________________________

We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply 

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.