AVP – Installment Bureau Reporting Lead

Job Description:

Role Summary/Purpose:

The role of AVP, Installment Bureau Reporting Lead includes the responsibility of leading all aspects of installment reporting from Fiserv, Vision +, partnering with Debt Manager leads and any future platforms acquired by SYF. This role is responsible for researching, documenting & correcting issues found during validation of Data Quality Rules and Rejects required to drive compliance with regulatory requirements related to Credit Bureau accuracy in reporting. This role is also responsible for accuracy within the systems to ensure all bureau related reporting is on point and any project related to Installment accounts as a SME.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Key Responsibilities:

• Plan and execute self-driven analytics on large data sets.

• Ensure accurate bureau reporting delivered to the reporting agencies from each system of record (Fiserv, Vision+ and Debt Manager today).

• Act As Owner and Champion Customers through timely and accurate rule validation causing inaccuracy in bureau reporting.

• Correcting issues found during validation of Data Quality Rules and Rejects required to drive compliance with regulatory requirements related to Credit Bureau accuracy in reporting

• Use evidence and the 5-whys process to perform Root Cause Analysis on the data to find the source of inaccuracies

• Responsible for driving closed loop reporting on identified data inaccuracies that have been resolved (either corrected or deemed a false positive), including evidence of the correction and/or retained documentation of the false positive assessment

• Drive the development and maintenance of Credit Bureau Reporting job aids to align with remediation process steps

• Ability to gather, analyze and summarize data in a clear and concise manner

• Perform other duties and/or special projects as assigned from time to time

Required Skills/Knowledge:

• Bachelor’s degree with 5+ years of experience in financial industry or In lieu of a degree, with  7+ years of Synchrony experience.

• Minimum 1+ years of experience in data analytics team

• Minimum 2+ year experience in Credit Bureau Reporting or Credit Bureau Disputes

• Minimum 2+ year of experience with tools such as Fiserv/Green Screen, DM10, and Vision+

• Minimum 2+ year of experience with Microsoft Excel

• Minimum 1+ year of working on CRRG reporting

• Understanding of Installments product\reporting

Desired Skills/Knowledge:

• Working knowledge of the GECOM, Ally Fiserv and/or Allegro DAS platform.

• Working knowledge of the Fiserv Open Data Stream

• Proven ability to prioritize workload, work independently, with strong follow-up and follow through skills

• Previous Credit Bureau experience.

• Previous Project Management experience

• Experience with Microsoft Access

• Strong communication skills- interpersonal, verbal, and written

• Exposure / working knowledge of SAS

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: