Service Desk Technician
Posted on 3/20/2023
Lehi, UT, USA
Experience Level
  • Intermediate knowledge of MacOS and built-in applications
  • Fundamental knowledge of iOS Mobile devices and applications
  • Some experience supporting email and cloud systems
  • Foundational understanding of cyber security fundamentals
  • Basic understanding of conferencing audio/visual solutions and VOIP technologies
  • A desire to learn new technologies and grow their technical skill set
  • Ability to work independently, analyze problems, and make decisions with minimal management intervention
  • Strong analytical skills with the ability to anticipate potential obstacles and develop contingency plans
  • A+ Certification
  • Experience providing remote support via phone and chat
  • Experience with Single Sign-On systems
  • Provide front line technical support to employees via calls, chat, email, and remote support
  • Utilize technical skills, historical records, knowledge articles, and tools to diagnose, prioritize and solve issues
  • Perform analysis and triage of technology issues including data collection and ticket routing to Tier 2 support teams
  • Fulfill Service Requests in accordance with established guidelines and Service Level Agreements
  • Keeps ownership of incidents, ensuring timely entry, updating, and closure of all tickets and issues
  • Communicate directly and effectively with a large and diverse audience
  • Clearly document issue and work done
  • Collaborate regularly with the technology teams to resolve technical issues and continually improve the technology experience for all our employees
  • Ensure compliance with established security policies to protect and control company systems and data
  • Know the latest technology trends and developments to provide creative and efficient solutions

1,001-5,000 employees

Customer communication platform
Company Overview
Podium believes convenience wins. Podium has built a multi-product platform that’s modernizing the way local business gets done.
  • Open and transparent culture
  • Remote first work setting for Engineering & Product
  • Great opportunities for career growth
  • 401(k) with a competitive matching contribution plan
  • Unlimited vacation (yes, we want you to have a work-life balance)
  • Great medical, dental, vision benefits
  • Lots of Swag
Company Core Values
  • Be a founder
  • Murder drama
  • Enjoy the ride