Senior Customer Success Manager
UK
Posted on 10/31/2023
The customer experience optimization company.
AI & Machine Learning
Data & Analytics
Company Stage
Later Stage VC
Total Funding
$141.6M
Founded
2009
Headquarters
Paris, France
Growth & Insights
Headcount
6 month growth
↑ 6%1 year growth
↑ 4%2 year growth
↑ 21%Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
HTML/CSS
Marketing
Sales
Communications
CategoriesNew
Sales & Account Management
Requirements
- University degree in Business, Economics, IT, Marketing, or similar
- 3-4 years working experience in a related field
- Excellent verbal and written communication skills in English
- Analytical thinker who is able to translate complex data into profitable marketing plans
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
- Ability to travel
Responsibilities
- Be responsible for the management of your client portfolio following implementation
- Help build loyalty by creating excellent relationships with clients
- Brainstorm and suggest Conversion Rate Optimisation experiments and personalisation campaign ideas with clients
- Assist clients in creating campaigns by working closely with the technical team
- Analyse and identify new areas for optimisation following data analysis
- Maximise your portfolio's expansion while minimising churn
- Undertake operational and methodological training for major accounts
- Help the sales team with the on-boarding of new clients (proof of concepts, technical support, determining the most suitable solution for the customer, presentation of products and services)
Desired Qualifications
- Knowledge of HTML and CSS. JavaScript knowledge is a !