Membership Specialist

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will use your customer service skills to provide support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects. #LI-TL2

This position is for a Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This is a full-time position in our Raleigh, NC area office. 

WHAT YOU’LL BE DOING

• Provide exceptional service and support to prospective customers
• Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
• Effectively communicate key product features and benefits to customers via phone and email
• Process customer credit card payments
• Initiate customer transfers to technical or customer support staff
• Complete related projects successfully and promptly

WHAT WE’RE LOOKING FOR

• Bachelor’s degree required
• Experience in customer service, front office or receptionist, or sales roles, using a phone system and/or email
• Energetic, positive, mature person who works well independently and as part of a team
• Excellent verbal and written communication skills
• Self-motivated, detail-oriented and exceptionally organized
• Exceptional critical thinking, research, and problem-solving skills