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Customer Support Engineer
Posted on 9/19/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Computer Networking
Customer Service
JavaScript
HTML/CSS
Management
REST APIs
Ruby
Zendesk
Requirements
  • A strong desire and proven ability to provide outstanding customer service every day
  • You're an excellent communicator, you enjoy making complex things simple to understand
  • Writing clearly, with awareness of who your audience is and without grammatical errors, is something you have demonstrated experience in and enjoy doing
  • Excellent troubleshooting skills, you see the patterns and things that others may miss
  • Some experience in a customer facing technical position for a SaaS based company, especially one with a robust REST API
  • Experience working within a ticket management system, Checkr uses ZenDesk
  • Relative awareness of computer networking concepts such as protocols, infrastructure, and authentication methodologies
  • Candidates should consider applying, even if they do not meet all of these items
Responsibilities
  • Provide technical support by way of identifying, classifying, troubleshooting, and resolving customer and partner facing technical issues
  • Craft clear and empathetic responses to customers regarding various technical issues keeping them informed about resolution status and setting reasonable expectations
  • Collect information and context around issues and effectively exercise judgment to escalate to the appropriate team
  • Partner cross-functionally with engineering and product teams to verify functionality, resolve support cases, and identify areas for product improvement to enhance the customer experience
  • Identify gaps in processes and procedures where Customer Support Engineering can elevate the customer experience in the most efficient manner possible
Desired Qualifications
  • Experience or knowledge in various coding languages is a plus but not required, especially in the following languages: HTML, JS, CSS, Ruby
Checkr

501-1,000 employees

Automating professional background checks
Company Overview
Checkr powers people infrastructure for the future of work. With artificial intelligence and machine learning, Checkr's solutions make background checks faster—building a fairer future by designing technology to create opportunities for all.
Benefits
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
Company Core Values
  • Humility: We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
  • Transparency: We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
  • Grit: We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
  • Ownership: We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
  • Connection: We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.