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bswift, a benefits technology company, has launched an enhanced version of Emma Chat, its AI-powered benefits support tool. The system now delivers personalised, plan-specific answers using claims data and maintains an 80% autonomous resolution rate. Emma Chat uses multi-agent architecture to provide employees with answers grounded in their employer's benefits materials, eligibility details and claims history. The system can address coverage questions, plan comparisons, spending accounts and life event guidance. When human support is needed, Emma seamlessly transfers conversations with full context to representatives. With claims integration enabled, Emma can proactively guide employees through deductible progress, prior authorisations and out-of-network scenarios. In 2025, Emma handled over 750,000 messages across 150,000 chat sessions. The technology is built on bswift's Emma Intelligence platform, which operates under the company's Mindful AI principles.

bswift named preferred benefits administration partner for ASHHRA. by bswift, Insights Benefits Admin, HR Professionals CHICAGO - Feb 3, 2026 - Healthcare HR leaders juggle complex workforces and benefits administration challenges every single day. But a new partnership commits to ease that burden. bswift, a leader in benefits technology and services, today announced it has been selected as the preferred partner for benefits administration by the American Society for Healthcare Human Resources Administration (ASHHRA) Preferred Partner Program (AP3). This prestigious designation is the result of a rigorous vetting process aimed at identifying high-impact, effective, and affordable solutions that ensure compliance and employee wellbeing for healthcare HR leaders. "We know HR leaders in hospitals are under a lot of pressure right now. They're trying to keep burnout low and staff morale high while costs seem to be going up everywhere they look," said bswift Chief Growth Officer Sue Thomson. "It's a tough balancing act, and it's why we're so glad to partner with ASHHRA. By giving them better tools to manage benefits, we're helping them focus on what really matters: taking care of the people who take care of all of us." Hospital HR teams are often caught between rising operational expenses and the critical need to attract and retain the best doctors, nurses, and other clinical staff. The administrative weight of managing benefits - especially for organizations with complex workforces - risks diverting the focus from those strategic initiatives. This partnership directly addresses those pain points by connecting ASHHRA's members with bswift's vetted solutions. bswift serves more than 504,000 healthcare professionals across various hospital systems. They bring deep experience in the industry that includes connecting with hard-to-reach workforces dispersed across shifts, locations, and roles - many caring for patients and rarely tied to a desk. With a 98% client retention rate and experience covering over 16 million lives, they offer a simple, scalable platform designed for multi-tiered coverage and compliance. And, on top of that, the partnership provides ASHHRA members with exclusive discounts, making these high-impact solutions more accessible and helping their organizations lower healthcare spend without sacrificing value for their employees. This collaboration is managed by Lockton to connect members with trusted, best-in-class vendors. "The AP3 program is about giving healthcare HR leaders access to trusted partners they can rely on to tackle their most complex challenges," said Bo Brabo, vice president at Lockton and AP3 program lead. "At Lockton, we're proud to support ASHHRA in welcoming bswift into the program. bswift brings a deep understanding of the healthcare industry and a proven record of reducing administrative burden while engaging employees in their benefits." The impact of that partnership is already being felt by healthcare organizations using bswift today. "Switching to bswift transformed our benefits management. The platform's intuitive design significantly reduced our administrative burden, and the 24/7 online access allows employees to easily manage their benefits from anywhere," said one employee benefits manager at a major children's hospital. About bswift. bswift LLC is a leading provider of cloud-based benefits technology and services. Known for continuous innovation and our people-first culture, we enable clients to deliver rewarding experiences that maximize engagement, simplify benefits navigation, and optimize utilization. Our flexible, highly scalable platform offers personalized online enrollment, interactive decision support, AI-infused benefits support, ACA compliance reporting, and custom communications. Discover more at bswift.com.

Wagmo partners with bswift to bring pet healthcare benefits to millions of employees. Wagmo, the pet healthcare benefit trusted by leading employers, today announced a new partnership with bswift LLC, a leading innovator in employee benefits technology and administration serving more than 16 million lives nationwide. Beginning November 3, 2025, employers using bswift can choose to offer Wagmo pet healthcare benefits, including Wagmo wellness, insurance, and VETalk - a 24/7 televet service - with exclusive discounted pricing. Through this collaboration, bswift customers will be able to offer employees affordable access to Wagmo's pet wellness plans, which reimburse everyday pet care like annual exams, vaccines, grooming, and more, along with 24/7 televet support and discounts on services like pet sitting and medication. Built directly into the bswift platform, Wagmo makes it easy for employers to add meaningful, modern pet benefits into their total rewards packages. bswift clients will also receive a discount off retail rates, ensuring affordable access for their employees. Pet benefits are quickly becoming essential for employers. According to the American Pet Products Association, nearly 70 percent of U.S. households own a pet, and U.S. Census data shows that more families today include a pet than children under 18. In the workplace, a 2024 Wagmo survey found that 75 percent of employees miss time each year for pet care and 65 percent say pet benefits are important when considering a job offer. For employers, the payoff is clear: 94 percent of Wagmo members say they would be disappointed if the benefit went away, and 87 percent report it makes them more loyal to their company. By partnering with bswift, Wagmo is making it easier for employers to deliver benefits that employees value and use every day. "By embedding Wagmo pet healthcare benefits directly into the bswift platform, we can support even more pet parent employees across the country," said Christie Horvath, CEO of Wagmo. "Everyday pet care is an important part of family life, and we're proud to help employers strengthen retention and engagement with benefits that truly matter to their people, delivered seamlessly through their bswift experience." "bswift is excited to partner with Wagmo," said Sharon Morrissey, Senior Vice President of Channel and Integration Partnerships at bswift. "Together, we will make it even easier for employees to access meaningful benefits that support the health and happiness of their pets." Wagmo's integration with bswift ensures a seamless experience for employers and employees alike. For employers, it's a simple way to differentiate their benefits packages with a solution employees love and use often. For employees, it's a chance to save money and stress while keeping their pets healthy through everyday care. For more information about Wagmo's comprehensive pet healthcare benefits, visit: wagmo.io/business. About Wagmo Wagmo is a New York City-based pet healthcare benefit provider trusted by leading employers. With a goal to unlock every pet parent's potential to provide extraordinary care, Wagmo is committed to improving the lives of pets and their owners. Wagmo was founded in 2017 and is the only female-founded and operated pet healthcare company in the market. About bswift bswift LLC is a leading provider of cloud-based benefits technology and employee engagement solutions. Known for continuous innovation and our people-first culture, we enable clients to deliver rewarding experiences that maximize engagement, simplify benefits navigation, and optimize utilization. Our flexible, highly scalable platform offers personalized online enrollment, interactive decision support, AI-infused benefits support, ACA compliance reporting, and custom communications. Discover more at bswift.com. View source version on businesswire.com:https://www.businesswire.com/news/home/20251103401419/en/ Wagmo bswift