Administrator

• Suffolk County Council
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk, IP1 2BX, Hybrid working
• Salary: £25,185 per annum (pro rata) 
• Hours: 30 hours per week, Flexible working options available 
• Contract: Permanent

At Suffolk County Council, every role is a chance to create positive change.

As an Administrator in the Resolution and Tribunal, Statutory SEND Service Team, you’ll see the direct impact of your work on the people and places that make Suffolk special. Join us and turn your passion for progress into action.

Reimagine the possibilities.

Your role and responsibilities 

• Administer and maintain effective business processes, procedures, and administrative systems
• Maintain workload balancing various tasks
• Contribute to the development and improvement of the service by working to the latest standard and guidance
• Provide a professional contact and accurate service information to internal staff and external professionals, young people and families
• Provide guidance, training, and cover for colleagues, sharing knowledge and best practice
• Maintain accurate electronic and manual records, filing systems, shared inboxes, and office administration
• Balancing a high‑demand workload alongside processing new cases, preparing bundles for existing cases, and issuing final EHCPs

What you will need 

• Strong communication skills
• To be able to work proactively and calm under pressured environments
• To work within a team but also independently 
• Organisation skills and the ability to balance multiple tasks

You can view a full list of requirements in the Job and Person Profile (Word).  If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

The Statutory SEND Services Team leads on all aspects of our family facing work and supports individual children and young people with SEND and their families throughout their SEND journey. This includes securing the right education offer to support their specific needs and ensuring regular and effective review of their progress, holding providers to account across the system for meeting the needs of individual children and young people. The team includes practitioners from a range of backgrounds who provide a wealth of knowledge and experience and support partnerships across the education, health, and care system. 

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Imogen Munford for a casual conversation. You can contact them by either calling 01473 260663 or emailing [email protected]

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word). 

1. Think of a time when you have improved a system or process. What problem were you trying to solve, how did you identify it and what improvements/solutions have you suggested
2. What experience do you have with digital filing systems (e.g. SharePoint, OneDrive, shared drives)?
3. What is your understanding of SEND, and how do you support children/young people with SEND?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.  

For guidance on completing your application, please see our How to Apply page. 

We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed. 

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team by either emailing[email protected]or calling03456 014412.  You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments

Closing date: 11.30 pm, 20 May 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.