Client Relationship Manager III

Job Title:

Client Relationship Manager III

Location:

Tysons

What you'll do:

As an Relationship Manager 3, you will be responsible for managing our largest and/or most complicated client relationships and ensuring excellent client service and delivery to the client base. Will help drive product efficiency projects and may lead other business related projects. You will be assigned a book of clients that are managing CLO's and Leverage Finance Facilities. You will also be overseeing the day to day operations and reporting delivery to those clients done with the client service associates assigned to your deals. You may have direct management responsibilities for the client service associates - ensuring you are providing feedback and working with the team leader to conduct annual reviews.

• In conjunction with business development officers, responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of these relationships to the organization.
• Reviews and accepts new client relationships based on business line account acceptance policies and procedures.
• Provides quality service based on client needs, wants, and expectations; aligns actions accordingly; remains sensitive and responsive to both internal and external clients; builds distinctive predictable levels of service; resolves problems quickly and effectively.
• Works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective clients.
• Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes.
• Coordinates the development and implementation of operational changes within the unit. May be responsible for meeting certain revenue, new business and expense goals.
• May manage staff, hire new staff, and/or train staff to successfully meet business objectives.
• Reviewing client reporting and working with clients and other interested parties on any issues or changes needed.  
• Making sure clients are getting the required information at all times.  Responding to all queries from interested parties.

What you'll need:

• A minimum of 10 years of corporate trust experience is required.
• Bachelor's degree in a related field is preferred
• Preferred experience managing staff
• Intermediate to advanced knowledge of administration of Collateralized Loan Obligations (CLO) and Loan Financing facilities
• Intermediate to advanced knowledge of trust agreements and related documents
• Strong speaking and writing skills for internal and external audiences

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation