Senior Manager/AVP/VP

Following responsibilities form part of the role:

▪ This position is responsible for the retention, growth and account management of Property & Casualty accounts allocated to him/her.

▪ S/he is required as a Team Leader to nurture, manage and make inroads into the domestic clients (existing & new). This includes strategic initiatives to generate additional revenue through cross-sell and up-sell in existing clients.

▪ Proactively develop pipeline of new client relationships. Deliver on organizational revenue goals through focused and measurable outcomes.

▪ Manage a team of relationship managers/account executives, while taking complete ownership of the portfolio of clients allocated.

▪ Must demonstrate strong technical expertise across Property, Engineering, and Marine insurance products. Ability to perform thorough and detailed quality checks on the RFQs and QCRs with respect to the terms, conditions and wordings. Attention to detail shall be a crucial skill. Perform a ‘Second Pair of Eye (SPOE)’ on all RFQs and QCRs made by the Account Executives and ensure that the submissions are of highest quality and align completely with the client current and future needs. Identify potential coverage gaps proactively and wherever required should develop bespoke/custom coverages and wordings to suit client needs.

▪ Should be updated on the market trends with respect to various products/wordings/Add-ons filed by the Insurers, including changing market dynamics on pricing matters and regulatory norms.

▪ Should have basic knowledge of reinsurance and fair understanding of Treaty & Fac arrangements.

▪ Excellent people management skills with a track record of leading highly driven and motivated team.

▪ Ability work in a fast-paced environment.

▪ Should have the expertise/ability to drive strategic engagements with clients and create USP in a highly competitive market environment.

▪ Strong industry connects in insurance companies, Head underwriters, Claims Heads and Surveyors.

▪ Ability to develop strong relationships and rapport with Key Decision Makers (top & mid-level) across major clients.

▪ Lead strategy & differentiation engagements with large corporate clients involving regular meetings with key stakeholders, prepare and deliver impactful presentations on their portfolio, renewal strategy plans, Risk Maps, knowledge sessions, insurer roadshows, etc.

▪ Service and delivery Monitoring - Continuous monitoring of all the routine services such as endorsement Issuance, policy vetting & issuance, business booking, claims servicing.

▪ Ability to identify & resolve service red flags or issues in proactive and timely manner, with an objective to minimize the potential of escalations and jeopardy in client experience.

▪ Ability to ‘read the room’ during client meetings and efficiently handle any potential impediments towards resolution and effectively drive the engagement in a positive direction.

▪ Devise, implement and monitor operational process documentation and suggesting improvements in the processes to improve operational excellence.

▪ Conducting quality audits and taking necessary corrective actions on documentation. A structural weekly effort on quality check and timely training to Account Executives.

▪ Spearhead risk management plans in alignment with the client and insurer from client’s perspective.

▪ Conduct technical property and marine cover analysis and strategic recommendations to the clients.

▪ Collaborate with internal risk engineering team to align their technical expertise to business conversion.

▪ Making risk inspection a chain of valued communication with plant as well as corporate office.

▪ Ability to manage support and guide Account Executives in creating a winning solution.

▪ Ability to develop and maintain effective long-term relationships with key client decision makers.

▪ Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with highest service standards.

▪ Maintain an awareness of all claim related matters and assist claims team in the negotiation of equitable claim settlements on behalf of clients.

▪ Possess a working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Act, IRDA Brokers Code of Conduct and other relevant legislation and keep abreast of all new developments

▪ Any other responsibilities as delegated time to time during course of business function. 
 

• Must be a team player with strong leadership skills, excellent communication (written & verbal), presentation and interpersonal skills. 
• Ability to communicate effectively with clarity of thought with stakeholders internal and external is essential.