Customer Service Officer

Job Description

Job Description

Lumina Agency Inc is seeking a detail-oriented and proactive Customer Service Officer to join our Washington, DC team. The ideal candidate will be responsible for ensuring outstanding service to clients, handling inquiries efficiently, and providing solutions that maintain client satisfaction and trust. This role requires strong communication skills, professionalism, and the ability to manage multiple priorities effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.

• Resolve complaints and provide appropriate solutions while ensuring client satisfaction.

• Maintain accurate records of client interactions and transactions.

• Collaborate with internal departments to address customer needs and improve service processes.

• Identify opportunities to enhance customer experience and recommend improvements.

• Support administrative tasks related to client accounts and service operations.

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.

• Proven experience in customer service, client relations, or administrative support.

• Strong interpersonal and communication skills, both written and verbal.

• Ability to remain calm and professional in challenging situations.

• Strong problem-solving skills with attention to detail.

• Proficiency in Microsoft Office Suite and general computer applications.