Full-Time
Service Technician
Posted on 10/31/2025
Super Micro Computer
5,001-10,000 employees
Modular, energy-efficient server hardware solutions
Compensation Overview
$20 - $34/hr
New York, NY, USA
In Person
On-site role based in Jersey City, NJ; travel up to 25%.
 Hardware Engineering (1) |
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- Associates or Bachelors degree preferred
- 2+ years of hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus
- Work experience in large enterprises or certification in Windows and Linux environments is a plus
- Emphasize break/fix experience and on-site customer service experience
- Hands-on experience with servers (Supermicro, EMC, DELL, HP)
- Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
- Strong technical communication skills to lead investigations with engineers of multiple disciplines
- Strong written and verbal communication skills, project management skills, and solid time management skills
- Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
- Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions
- Full professional proficiency in English (read/write/speak)
- Familiarity with Linux is a plus
- On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
- Ensure escalation situations are managed and corrected quickly and professionally
- Provide 2nd line support to the reseller/distributors in all aspects of customer support
- Have a very high level of enterprise solution product knowledge
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Provide and contribute information such as fault triage and training materials
- Run tests and simulations at our facility to assist with problem-solving
- Travel to the field to train and or resolve customer issues
- Train new service engineers
- Able to work under the Technical Account Manager's direction and take ownership of customer base
- Demonstrate the ability to be self-sufficient in the field
- Able to defuse challenging situations
- Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
- Determines requirements and/or root cause of technical issues by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Ability to produce meaningful reports and metrics is a plus
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Travel is required (up to 25%)
- None
Super Micro Computer designs and sells high-performance, energy-efficient server hardware and related software and services for data centers, cloud services, AI, 5G, and edge computing. Its Building Block Solutions offer configurable servers, storage, motherboards, and chassis built from common components, so customers can assemble workload-optimized configurations for rapid deployment. The company emphasizes green computing and power efficiency, using modular components to speed customization and time-to-market compared with competitors. Its goal is to help customers deploy powerful, reliable computing infrastructure with lower energy use and simpler procurement through direct sales and a broad network of distributors and resellers.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
San Jose, California
Founded
1993
Simplify's Take
What believers are saying
- Q3 2026 gross margin expanded to 9.9% from 6.3%, signaling operational efficiency gains.
- Revenue guidance of $11.0B-$12.5B for Q4 2026 exceeds Street expectations of $11.07B.
- Edge computing market expansion positions Supermicro for distributed AI inference growth.
What critics are saying
- Co-founder Yih-Shyan Liaw indicted March 2026 for smuggling $2.5B servers to China.
- DOJ investigation expands to company-level conspiracy charges within 6-12 months.
- Nvidia terminates chip supply due to reputational damage, crippling core manufacturing capability.
What makes Super Micro Computer unique
- Modular Building Block Solutions enable rapid customization across diverse AI workload requirements.
- Cloud-to-Edge architecture partnership with Vultr and SUSE addresses real-time AI latency challenges.
- Microreactor integration with Nano Nuclear enables grid-independent AI data center deployments.
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Benefits
Performance Bonus
Company Equity
Company News
Super Micro Computer Inc. (NASDAQ:SMCI) shares have declined 36% over the past year and 24% year-to-date, validating Jim Cramer's January warning to sell stocks with accounting irregularities. Since his comments on Mad Money, the stock has fallen 24%. The AI server manufacturer faced multiple setbacks, including missing revenue and earnings estimates in August when it reported $5.76 billion in revenue against expectations of $5.89 billion. The stock plunged 33% on 20 March after the company's co-founder was charged with smuggling AI hardware to China. Cramer had stated on 14 January that accounting irregularities warrant immediate selling, calling it one of his most profitable rules. The stock's subsequent performance has vindicated his cautionary stance on the controversial AI manufacturer.
Supermicro has introduced a family of compact, energy-efficient edge AI systems powered by AMD EPYC 4005 series processors, designed for retail, manufacturing, healthcare and enterprise environments. The platforms deliver data centre-class performance in space and power-constrained edge deployments. The portfolio includes three new systems: the AS-E300-14GR compact mini-1U box supporting up to 16 cores and 192GB DDR5 memory, the AS-1116R-FN4 short-depth 1U rackmount system, and the AS-3015TR-i4 slim tower system with GPU card support. Each features advanced security including TPM 2.0 and AMD Secure Encrypted Virtualization. The systems support AI inferencing and real-time analytics applications, with TDP as low as 65W and PCIe Gen 5 expansion. They include remote management capabilities and optional GPU acceleration for distributed computing deployments.
Super Micro Computer has raised concerns about potential competition as worldwide IT spending is projected to grow 10.8% in 2026 to $6.15 trillion, according to Gartner. Data centre systems are expected to grow fastest at 31.7%. SMCI reported 122% year-over-year revenue growth in second-quarter fiscal 2026, with $10.7 billion from its OEM appliance and large data centre segment representing 84% of total revenue. The company is scaling to 6,000 racks monthly capacity, including 3,000 direct liquid cooling racks, by fiscal year-end 2026. SMCI's Data Center Building Block Solutions currently account for 4% of profit and are expected to reach double digits by end-2026. The company partners with NVIDIA and Advanced Micro Devices but faces competition from Dell Technologies and Hewlett Packard Enterprise in AI and data centre markets.
Super Micro Computer has unveiled one of the industry's first Context Memory/CMX storage servers at Nvidia GTC 2026. Built on Nvidia's STX modular reference architecture, the BlueField-4 STX storage server integrates the Nvidia Vera CPU and ConnectX-9 SuperNIC. The CMX server is designed to improve AI inference performance by addressing long-lived queries and multi-stage agentic workloads. It manages Key Value cache through Nvidia Dynamo, storing intermediate tokens to accelerate results and reduce power consumption. Supermicro is collaborating with software partners and SSD providers including Micron, Samsung and Phison to validate STX architecture requirements. The company also announced seven AI Data Platform solutions featuring the RTX PRO 6000 Blackwell Server Edition GPU alongside various storage providers.
Supermicro has launched its Gold Series enterprise server solutions, comprising over 25 pre-configured server systems that can ship within three business days. The offering includes single-processor and dual-processor servers optimised for enterprise AI, compute, storage and intelligent edge workloads. The Gold Series systems come pre-configured with CPUs, GPUs, memory, storage and other components, shipping directly from Supermicro's US warehouses. The range is divided into four categories: Enterprise Compute, Enterprise AI, Enterprise Storage and Intelligent Edge. By pre-configuring systems, Supermicro aims to offer cost-efficient pricing and shorter lead times compared to custom-built solutions. The servers are available for order directly from Supermicro or through its network of authorised partners.