Account Manager

SERC Physical Therapy, a Brand Partner of Upstream Rehabilitation, is looking for an Account Manager - MVAL to join our team for our Midwest Market

Account Manager - MVAL

Location Type: Kansas City, Missouri (Hybrid)

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join Upstream Rehabilitation, where your work makes a real impact! As an Account Manager - MVAL, you will be responsible for developing and growing referral relationships with law firms, attorneys, and office staff throughout a defined region, with a primary focus on increasing Motor Vehicle Accident Lawyer (MVAL) referrals and market share. In addition, you will develop and maintain referral relationships with physicians and office staff to support patient growth and promote all Upstream brands and clinics.

In this role, you will identify new business opportunities, strengthen referral partnerships, increase brand awareness, and drive market growth across assigned territories. You will play a key role in advancing Upstream's mission, vision, and values while contributing to the organization's continued growth and success.

What You’ll Do:

• Develop and execute strategic sales and marketing plans to expand referral partnerships, increase MVAL referrals, and drive market growth across assigned territories.
• Build and maintain strong relationships with attorneys, law firms, physicians, healthcare providers, community leaders, and other key referral sources to support patient growth and brand awareness.
• Identify new business opportunities and implement targeted outreach strategies to strengthen existing partnerships and cultivate new referral relationships.
• Represent Upstream Rehabilitation through community engagement initiatives, networking events, and industry activities that enhance visibility and support business development goals.
• Present Upstream's services, clinical outcomes, and value proposition to referral partners using data, reporting tools, and appropriate healthcare terminology.
• Monitor market trends, competitive activity, and industry developments to identify opportunities and inform business strategies.
• Collaborate closely with Regional Operations, Sales Leadership, Clinic Directors, and operational teams to align efforts, share insights, and achieve territory growth objectives.
• Track performance, measure results, and provide regular updates on progress, opportunities, and challenges to sales and operational leadership.
• Participate in field coaching, training, and development activities to support a high-performing sales organization.
• Other projects and duties as assigned.

Who You Are:

• Bachelor's degree or equivalent combination of education and relevant sales experience.
• 2+ years of sales experience working with physicians, medical offices, employers, or other healthcare-related referral sources.
• Proven ability to build relationships, influence decision-makers, and grow business through consultative selling.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities and thrive in a fast-paced, results-driven environment.
• Self-motivated and able to work independently while collaborating effectively with cross-functional teams.
• Valid driver's license and ability to travel throughout the assigned territory.

Nice to Haves:

• 1+ year of Motor Vehicle Accident Lawyer (MVAL) sales experience.
• Experience in healthcare, physical therapy, rehabilitation, or a related healthcare setting.
• Proven success managing a territory, developing referral relationships, and achieving sales goals.
• Experience presenting clinical services, outcomes, and value-based solutions to referral partners.

Why You’ll Love Working Here

• The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
• Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your ideas are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Salary Range: $70,000 - $80,000/year

Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. 

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