INACTIVE
Full-Time
IT Admin – Remote
Posted on 3/23/2023
Candidate Evaluation Tool
Compensation Overview
$85,000 - $95,000
Junior, Mid, Senior
Remote + 1 more
Required Skills
Bash
Python
Atlassian
Requirements
- Provide Tier 1 & 2 support in an IT environment for internal customers, resolving incidents and fulfilling requests
- Configure and support macOS in a corporate environment, including troubleshooting issues and ensuring compatibility with various software applications
- Proficient with JAMF, Google Suite, Microsoft Office 365, Zoom, Atlassian, OKTA or other IDP to administer and manage the company's IT systems and tools
- Communicate effectively with customers and colleagues, utilizing excellent interpersonal skills to build relationships and address concerns
- Work both independently and collaboratively as part of a team, contributing to the success of the organization
- Utilize strong problem-solving and analytical skills to identify and resolve technical issues and escalate when necessary
- Prioritize and manage multiple tasks and projects effectively, meeting deadlines and commitments
- Stay current with emerging trends and technologies in IT support, bringing innovative ideas to improve processes and workflows
Responsibilities
- Provide remote tier 1 & 2 support to the AMER and EMEA regions, in various SaaS applications, such as Okta, Google Suite, O365, Adobe, Atlassian, Slack, and Zoom
- Efficiently identify, troubleshoot, and escalate technical issues for individuals and groups, while determining the appropriate course of action and promptly communicating and escalating severe issues as necessary
- Support remote users via Slack, Zoom, email, and desktop remote control software
- Oversee the entire lifecycle of laptops, mobile devices, inventory, and assets by managing vendor relationships, ordering, imaging, configuring laptops, providing maintenance, warranty support, collecting off-board equipment, and decommissioning hardware
- Ensure proper management of company assets and inventory by maintaining up-to-date end-user records, and ensuring that the inventory, asset management system, and MDM meet the necessary requirements for maintaining our security certifications
- Assist with new hire onboarding efforts, including delivering training, providing onboarding documentation, and setting up new hires with the appropriate hardware and SaaS access
- Collaborate with our EMEA MSP vendor to ensure timely delivery and return of assets to existing staff, new hires, and off-boarded employees
- Create and document processes, procedures, and support guides for staff to resolve common troubleshooting requests and internal IT processes
- Communicate IT concepts effectively to both technical and non-technical users
- Use data to make informed decisions and build processes accordingly
- Plan accordingly to manage ambiguity and ensure timely hardware delivery to all employees globally
- Personify the company's value of Customer Delight and build strong customer relationships by delivering customer-centric solutions
- Manage multiple projects efficiently, prioritizing and completing projects per IT Support SLA commitments
Desired Qualifications
- Knowledge of python, bash or apple scripting
- MDM experience with JAMF or Airwatch a plus
- Familiarity with international shipments and customs processes
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Company Stage
Series D
Total Funding
$106.7M
Headquarters
Mountain View, California
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 16%2 year growth
↑ 39%Benefits
Work with an intelligent & talented team
Flexible work hours & vacation time
Competitive salary
Insurance for employee & family
Health & wellness benefits
INACTIVE