Meeting Event Housing Specialist

40% - CLIENT CONSULTATION: Liaison between client and Housing/Customer Service Staff and hotels. Consult with client to create business rules and best practices that fit the needs of their event. Analyze prior years inventory and patterns and advises client on current and future years room blocks. Give recommendations to client based on pace reports, changes in bell curve and attrition risk.

40% - OPERATIONS: Manages the terms of the hotel contracts. Communicates contract requirements to appropriate internal departments and hotels. Manages suite assignments, requests for rooms outside of contracted block, and guest extension nights. Establishes sub-blocks and manages against main room block. Ensures source system is set up and website reads correctly. Analyzes and manipulates inventory to maximize client’s room block and mitigate attrition. Confers with hotels on inventory requests and/or addendums. Collaborate with project team to meet client expectations and work through challenges. Takes on role of Project Lead on Housing Only business. Manage room list accuracy and delivery. Provide housing support on-site as needed.

20% - PROGRAMS AND TOOLS: Participate in team product development, establish and maintain knowledge of housing platform, computer programs, best practices and proficiency with all internal systems and tools.

Qualifications

1. Working knowledge (2+ years experience) within Association and/or Corporate housing, customer service or registration environments.

2. Strong interpersonal communication and customer service skills. Prior successful experience in developing and maintaining client relationships.

3. Experience/understanding of hotel contracts and hotel room blocks/concessions desired. History of excellent client/participant interaction and strong knowledge of program/event management preferred.

4. Must be able to lead within a team as well as take initiative to offer and seek solutions; demonstrate a commitment to work quality, excellent client service delivery, proactive problem solving, personal development and continuous improvement, including leveraging new tools and technologies. 5. Proven organizational skills, excellent written and verbal communication skills and strong attention to detail required.

6. Ability to handle a heavy workload and multiple demands within time constraints (multiple hotels/multiple projects).

7. Ability to analyze and manipulate data and create custom reports.

8. Excellent computer skills, knowledge of Microsoft Office tools & ability to learn new technology quickly. Proven aptitude for technology and/or software solutions.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.