Quality Specialist

About This Position

Job Description:

Purpose:

Under general supervision assists with supporting quality assurance, continual improvement, and risk mitigation activities for business units within the organization.

Duties, Functions and Responsibilities: 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists with projects related to the development or improvement of organizational programs, processes, and systems.

• Uses quality assurance methodologies to assist with current state analysis assessments.

• Assists with continuous improvement projects for business units within the organization.

• Assists with risk mitigation evaluations to improve organizational performance.

• Assists with assessments of organizational systems and processes.

• Assists with organizational change efforts.

• Assists with the development and implementation of continual improvement training activities.

• Supports the organizations quality center of excellence.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of continual improvement methodologies.

• Skill in communication in a variety of formats including print and oral.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to establish and maintain working relationships.

• Ability to look at situations systematically.

• Ability to understand and interpret complex information.

• Ability to understand recommendations.

Minimum Qualifications:

• Graduation with a bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) years of experience related to the job.

• Lean Six Sigma Certification may substitute for required experience.

Licenses and Certifications Required:

• None.

Preferred Qualifications:

• Experience in a Public Safety or investigative environment.

• Proficiency with law enforcement databases (TCOLE, TCLEDDS, Versadex, AXON, TechShare, Odyssey).

• Experience with records management and public information requests. 

• Strong administrative background supporting an office environment. 

• Notary Public certification & ability to obtain CJIS Clearance.

• Experience in data quality, data mining, and analytics .

• Experience with process improvement methodologies. 

Notes to Candidate:

The Temporary Quality Specialist assigned to Austin Fire's Arson Division provides administrative, records, and system support to ensure smooth daily operations, accurate investigative documentation, and compliance with law-enforcement requirements. A vital part of the role includes Records Management and Public Information Requests, ensuring timely responses, proper case documentation and adherence to legal standards. The position also supports the Compliance and Quality Assurance Division Manager on special projects involving process improvement, data management, and organizational performance. 

This position requires strong administrative skills, attention to detail, and the ability to manage records and Public Information Requests. Applicants must be able to handle sensitive and confidential information with a high level of discretion and professionalism. Please ensure your application and supplemental question responses clearly describe your experience with records management, administrative support, and data accuracy. Incomplete or vague responses may impact your eligibility.

Primary Duties:

• Office operations - Serve as primary administrative support; manage calls, emails, scheduling, coordination, document preparation, vendor support, travel, notary services, supply orders and workflow support. 

• Arson Leadership Support - Provide administrative assistance to the Arson Battalion Chief, Captain and direct supervisor; maintain TCOLE and TCLEDDS records.

The Technical Writer works in the Office of the Fire Chief drafting correspondence, reports, marketing materials, and other documents. The primary contribution of this position is the ability to quickly compose written materials and knowledge about grammar and punctuation when editing other people’s writing.

Salary Range: $29.94 - $37.43 hourly

Days and Hours:

Monday – Friday.
7:00 a.m. – 4:00 p.m.
Hours may vary due to operational needs.

Telework: In-Office position with NO telework options.

When completing the City of Austin employment application: A detailed, complete City of Austin application is required for the position to help us better evaluate your qualifications. For each of your positions, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position, including your supervisory and/or leadership experience, if applicable. This is the criteria that will be used to select candidates for interview, and the starting salary will be based on overall relevant experience.

• This position may allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes.

If you are selected to interview: If you are identified as a top candidate, verification of your education, to include High School graduation or GED, undergraduate and/or graduate degrees, will be required.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.