Delivery Logistics Dispatch Supervisor

Job Title: Delivery Logistics Dispatch Supervisor

Compensation: $50,000-$55,000

Schedule: Sunday-Thursday 10:00 AM- 6:00 PM

Location: Bountiful, Utah

Status: Full-Time

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount

About WholesomeCo: At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives.

The Delivery Logistics Dispatch Supervisor serves as the linchpin of our logistics operation, ensuring every delivery departing our facility meets the highest standards of accuracy and efficiency." You will be pivotal to the greater operational success, overseeing the end-to-end coordination of outbound logistics to guarantee 100% order integrity and delivery precision."

Responsibilities include:

• Creating the schedule for the team on a rotating basis to ensure quality coverage at all times.
• Collaborating with delivery leadership to ensure the department stays on top of changes.
• Monitoring routes to ensure driver safety and tracking team delivery metrics.
• Coordinating, routing, and scheduling deliveries, assembling orders, and facilitating payment processing.
• Creating transportation manifests and other required records for patient deliveries.
• Answering calls with a cheerful, positive attitude regarding dispatch orders, or courier drivers who have issues or need assistance on their routes.
• Maintaining ongoing knowledge of company products and current state laws regarding medical cannabis and delivery regulations.
• Monitoring routing software and communicating effectively with drivers throughout the day, serving as their point of contact if they need assistance while out on a delivery route.
• Ensuring all rostered drivers have a route assigned in the system and in the correct delivery area so routes are completed safely and on time, including making route changes and assignments in the routing software as needed (training provided — sound judgment is key).
• Overseeing and managing the returns process following each delivery route, checking in all undelivered orders and cash payments.
• Managing the performance of the dispatch team.
• Managing delivery slots and ensuring order availability across all delivery zones.
• Assisting with training new dispatch agents to ensure they meet performance expectations.
• Communicating operational updates, expectations, and changes to the dispatch team.
• Addressing performance, attendance, and behavioral concerns promptly and appropriately.
• Identifying training needs and providing additional coaching or practice to support team development.
• Conducting regular one-on-one meetings with dispatch agents and their lead.
• Other job duties as requested.

Qualifications:

• 2-4+ years of management experience, preferred
• 3+ years of dispatch or transportation industry experience, preferred, including experience creating efficient driver routes
• FrontApp experience, preferred
• Valid driver's license and a clean driving record
• Must pass all required pre-employment/post-offer background checks
• Age 21 or over, per state requirement
• Superior written and verbal communication skills, including the ability to proactively surface concerns, successes, and ideas to leadership
• Strong computer skills, comfortable learning and working with new software, applications, and smartphone apps
• Experience with data organization, routing, Microsoft, and Google products
• Strong teamwork mentality, able to build trustworthy, supportive working relationships and work well with others
• Strong logical thinking, analytical, and problem-solving skills; data-driven and highly organized
• Flexibility and adaptability to thrive in a fast-paced, constantly changing start-up environment
• Must be reliable and dependable at all times
• Must be able to work well under pressure
• Ability to handle in-bound calls from drivers and/or customers
• Ability to handle internal tickets

Benefits:

• Unlimited Paid Time Off (PTO)
• Seven (7) paid holidays per year
• Employer paid 80% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100%  employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance 
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.