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Full-Time

Client Support Analyst

Posted on 9/18/2024

MRI Software

MRI Software

1,001-5,000 employees

Real estate software for property management

Real Estate
Enterprise Software

Entry, Junior

Cleveland, OH, USA

Hybrid working model with 3 days in-office and 2 days remotely.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Previous experience in customer service, technical support experience preferred
  • Bachelor’s degree or equivalent work experience
  • Client focus and a passion for support
  • Creative and curious troubleshooter
  • Strong organization and time management skills
  • Aptitude for technology
  • Professional communication skills
Responsibilities
  • analyze complex software issues
  • engage with our worldwide client base
  • provide an incredible client experience every day
  • be the primary point of contact for a broad variety of clients from financial and property management institutions
  • assist with a wide range of questions and issues
  • listen to and empathize with our clients
  • use your troubleshooting skills, technical savvy, and creativity to meet their needs
  • deliver a consistent, professional experience

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Company Stage

Series A

Total Funding

$54.5M

Headquarters

Solon, Iowa

Founded

1971

Growth & Insights
Headcount

6 month growth

6%

1 year growth

0%

2 year growth

6%
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Simplify's Take

What believers are saying

  • The acquisition of Insurent for $1B significantly expands MRI Software's capabilities in lease guaranty solutions, enhancing its value proposition.
  • The launch of MRI Engage CRM demonstrates the company's commitment to innovation, offering a unified tool that simplifies leasing and retention processes.
  • Strategic collaborations, such as with the Commonwealth Bank of Australia and Holland & Barrett, highlight MRI Software's influence and potential for growth in various markets.

What critics are saying

  • The integration of acquired companies like Insurent may pose challenges in aligning technologies and corporate cultures.
  • The competitive landscape in real estate technology is intense, with numerous players vying for market share, which could impact MRI Software's growth.

What makes MRI Software unique

  • MRI Software's open and connected software solutions offer seamless integration with existing systems, setting it apart from competitors with more rigid platforms.
  • The company's strong partner ecosystem allows for extensive customization, empowering clients to optimize their use of the software.
  • MRI Software's focus on both property management and lease management provides a comprehensive suite of tools that address the diverse needs of the real estate industry.
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