People Connect Team Lead

Job Description:

About the Role:

The Dow Jones People team encourages the diverse opinions, skills, and strengths of our colleagues around the world with respect and empathy when delivering work. We do this by working together for the greater good, sharing our expertise, experience and ideas to support each other both within our team. We are uniquely positioned as a partner to our employees and businesses to develop relationships focused on both people and goals. 

As the People connect Leader you will lead the People Connect Group for EMEA and APAC region, within the People Team in Dow Jones. The People Connect Group is a team that centralizes all our People Operations globally. As an extension of the People Business Partner team, this team is critical to an excellent employee experience. The People Connect Group is a strategic enablement partner that serves as the foundation to the People function at Dow Jones, setting high standards, establishing processes and applying best practices. We promote self-service and resolution to People related queries and oversee the employee experience.

As the leader of this team, you are dedicated to enhancing the employee experience within our organization. Your role will center around cultivating a team that is adept at delivering exceptional customer service to employees company-wide. As a leader you know how to mentor, coach and inspire your team, breaking down silos and walls to help them succeed. Juggling multiple, occasionally conflicting, priorities is second nature to you. In close collaboration with various People functions and the global PCG, you will play a pivotal role in advocating for and supporting employee experience through clear communication, well-defined policies, and best practices. You will devise communication and change programs to champion and advocate ServiceNow, increasing and driving the adoption of this self-service platform across the globe. This is a highly visible role within the global People team and you will have the exciting opportunity to shape and implement processes and procedures that directly contribute to the day-to-day efficiency and overall growth initiatives of our business.

You will live our values of Collaboration, Trust, Impact, and Excellence through your work, delivering a people-first approach to our client groups, driving improvements around our own ways of working, and supporting data-driven strategies. The role reports into VP, People EMEA & APAC as well as Global Head, People Connect Group.

You Will:

• Provide leadership to the EMEA & APAC People Connect Group. You will be responsible for recruiting, training and coaching the team to deliver excellent service to employees and managers. 

• Ensure balance of workload and priorities across the team, effectively utilising and optimizing resources and capacity through peaks and troughs during the year

• Be responsible for building a performance culture in the team and do this through setting clear goals and expectations and delivering timely feedback.

• Oversee day-to-day service delivery within the People team for People queries and requests from employees, line managers, PBPs and Centers of Excellence across the full employee life cycle, including but not limited to, employee onboarding, off boarding, payroll-related queries, benefits, leave of absence, PTO balances, employee care and development

• Be the point of escalation for People Connect Advisors on complex employee activities and transactions

• Establish a culture of continuous improvement and collaborate with cross-functional partners to acquire feedback and post-implementation support

• Be responsible for efficiency measurement of and improvement of employee and manager experience

• Be the super-user across multiple People systems especially HCM Workday, ensuring that the centralized HCM (Workday) remains the source of truth

You Have:

• A willingness to work in the office at least three days each week

• Human resources/hr operations/shared services experience

• Demonstrated experience in a systems/process Human Resource role a plus

• Experience supporting employees base across multiple countries 

• Experience leading an HR Operations team, both onsite and remotely, is required

• Experience in a fast-paced large complex organizations

• Previous experience of utilizing an integrated Human Resources Information System a plus

• Union related experience a plus 

Technical Competencies:

• Knowledge of a Human Resources Information system essential. Workday experience is preferred 

• Experience of utilizing a case management/ticketing system (ServiceNow) is preferred 

• Oversee HR systems within remit (ServiceNow), ensuring they are up-to-date and aligned with organizational needs

• Identify opportunities for technology enhancements to streamline HR workflows 

Our Benefits:

• Comprehensive Insurance & Retirement plans

• Paid Time Off and Leaves

• Education Benefits

• Family Care Benefits

• Career Growth Programs

• Access to Dow Jones Products

• Employee Referral Program

• Employee Well-being Support & Fitness Programs

About Us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - People

Job Category:

Human Resources

Union Status:

Non-Union role