Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.
But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We’re growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.
Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.
WHAT WE’RE LOOKING FOR
As a Solutions Architect, you will be part of the Integrations & Onboarding team that owns the critical early and ongoing phases of the customer lifecycle. You will be valued for data architecture & design guidance, technical implementation guidance, product subject-matter-expertise, advanced use-case solutioning, and ongoing alignment with our Strategic and Enterprise customers. Your focus will be to own more complex integrations of Braze’s product and act as the technical conduit between Braze and the client’s product and engineering team. You will work alongside and partnering with Strategic & Enterprise Sales, Customer Onboarding Managers, Customer Success Managers and be responsible for rapidly understanding each client’s business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.
In addition, you will support established clients tackle complex use cases and customization of Braze’s product by articulating and positioning Braze value in workshops, meetings, written, and documented communications working with our Technical, Enablement, Product and Product Marketing teams as needed.This is an opportunity to bring your experience as a solutions architect, product and implementation expert, business analyst, technical support representative, or client success professional along with a high level of technical competence, curiosity and focus to the team.WHAT YOU’LL DO
- Facilitate and support product functionality inquiries and technical aspects of customer on-boarding maximize TTV (Time to Value) for customers
- Support and design tools that will enhance the efficiency of customer integrations & onboarding
- Empower customer product and engineering teams to use our product independently and efficiently
- Engage with customer product, engineering, and marketing teams to understand their goals for using Braze and how the platform will fit into their tech stack
- Communicate effectively with client engineering teams and third parties to document technical requirements, schedules, goals/metrics, and customer interactions to drive desired business outcomes
- Support Customer Onboarding Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
- Design technical implementation plans, target information architectures and scopes of work in partnership with the customer to suit their requirements
- Support new customers in achieving effective and efficient SDK and API integrations with Braze
- Design and deliver technically focused workshops to meet client needs and exceed expectations
- Troubleshoot technical issues reported by customers during the implementation process and provide solutions
WHO YOU ARE
- 1-3 years relevant experience in a related area, for example marketing, mobile marketing, implementation, technical support, business analyst, and/or customer success professional working with Enterprise/Strategic accounts
- You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
- You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up.
- You’re known for being a “team player”: you work well with internal stakeholders as well as external stakeholders (technical resources, project management teams, customer executives)
- You are a problem solver, with a high level of intellectual curiosity.
- You see opportunity and growth in learning more about what you do and how it impacts others.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $80,000 and $125,000/year with an expected On Target Earnings (OTE) between $100,000 and $140,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.
If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.
If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.
