Full-Time

Business Insurance Agent – Mid-level

Remote

Confirmed live in the last 24 hours

USAA

USAA

10,001+ employees

Financial services for military members and families

Financial Services

Compensation Overview

$51.8k - $92.9kAnnually

+ Pay Incentives

Mid

Remote in USA

Position can work remotely in the continental U.S. with occasional business travel.

Category
Customer Success Management
Inside Sales
Sales & Account Management
Required Skills
Salesforce
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 2 years of insurance sales and service experience and/or experience working in a commercial insurance, high value, or broker agency setting.
  • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.
  • High Net Worth/Private Client Experience and ability to handle sensitive information.
  • Excellent communication and customer service skills.
  • 4 or more years of Commercial Lines Insurance account management experience writing new business. (Not including renewals and/or servicing)
  • 4 or more years working experience quoting and binding directly with the insured.
  • Experience with Agency Management Systems and/or Salesforce.
  • Experience working in a multiple carrier environment.
  • Active P&C General Lines License for home state.
Responsibilities
  • Use a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.
  • Build and maintain relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions.
  • Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.
  • Classify member’s and/or non-members business and provide accurate risk management and risk mitigation solutions while using knowledge of B2B sales cycles for success.
  • Facilitate account reviews, by using the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk.
  • Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.
  • Use knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.
  • Partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).
  • Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values.
  • Provide select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.
  • Facilitate initial acquisition of business owners, Affluent members, and nonmembers, by gaining an understanding of the members and nonmembers’ risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs.
  • May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

USAA provides financial services specifically for the military community, including active-duty members, veterans, and their families. They offer a variety of products such as auto, home, life, and health insurance, as well as banking services like checking and savings accounts, credit cards, loans, and mortgages. Their retirement services include investment options and personalized financial planning. USAA operates on a membership model, allowing only military members and their families to join, which helps them understand and meet the unique financial needs of this community. Unlike many other financial institutions, USAA's leadership team has military backgrounds, reinforcing their commitment to serving their members with a focus on financial wellness and community support.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • USAA's investment in digital tools and platforms enhances customer experience, reflecting its adaptability and commitment to innovation.
  • The company's focus on military appreciation and partnerships, such as with the Frisco RoughRiders, strengthens its brand loyalty within the military community.
  • Despite layoffs, USAA's continued hiring and filling of over 8,300 jobs this year indicate robust growth and adaptation to changing business needs.

What critics are saying

  • The recent layoffs and top-level departures, including the upcoming retirement of CEO Wayne Peacock, could lead to instability and affect employee morale.
  • USAA's poor ratings from the Office of the Comptroller of the Currency in 2023 and 2022 highlight potential regulatory challenges and reputational risks.

What makes USAA unique

  • USAA's exclusive membership model allows it to deeply understand and cater to the specific financial needs of the military community, unlike broader financial institutions.
  • The company's leadership, with many having military backgrounds, ensures a strong alignment with the values and needs of its members, setting it apart from competitors.
  • USAA's commitment to corporate responsibility and community resilience initiatives further distinguishes it as a socially responsible financial services provider.

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