Full-Time
Operations Manager
Deadline 6/30/27
PDS Health
Integrated healthcare support company
Compensation Overview
$30 - $38.75/hr
Thousand Oaks, CA, USA
In Person
Requires travel to multiple offices per day, sometimes several times per day.
Bachelor's, Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Epic (EHR)
Requirements
- A high school diploma or equivalent is required.
- Five or more years of related work experience in operational management are required.
- A valid driver's license and automobile insurance are required, or reliable alternate transportation that supports timely travel to multiple offices per day.
- Reliable transportation is required for planned or unplanned travel between assigned offices.
- Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and profit and loss statements is required.
- Proficiency with Microsoft applications, Epic, 1VU, BOX, standard office equipment, computers, keyboards, and calculators is required.
- Ability to make timely and accurate decisions using available information, including when information is vague or limited, is required.
- Ability to multitask, prioritize tasks and projects with limited direction, and work effectively in a fast-paced and ambiguous environment is required.
- Ability to read, analyze, and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members is required.
- Ability to apply judgment, interpret policies and procedures, and make decisions under pressure is required.
- Ability to work with probability, statistical inference, fractions, percentages, ratios, and proportions is required.
- Ability to communicate effectively and present information verbally and in writing is required.
- Ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues is required.
- Ability to identify, analyze, and solve problems, while maintaining an organized, process-focused, self-motivated, proactive, and patient-focused approach, is required.
Responsibilities
- Model company culture, values, standards, and best operational practices while creating an environment that promotes the company’s culture and values.
- Assess, hire, train, supervise, counsel, coach, and retain right-fit team members.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely, effective, logical, and creative solutions.
- Execute the operational model consistently to meet office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Maintain proficiency in and adherence to cash management and accounting protocols.
- Develop the team’s ability to deliver the Perfect Patient Experience.
- Provide leadership, coaching, and mentoring to team members and identify and implement improvement opportunities.
- Maintain open communication with direct supervisors, report accomplishments and improvement areas weekly, and establish clear performance goals.
- Use people-related functions including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Manage Front Office and Back Office team members and demonstrate team development capabilities.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Perform other duties assigned by the direct supervisor that improve team member development outcomes.
Desired Qualifications
- Dental experience is preferred.
- An associate degree or bachelor's degree is preferred.
- Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A