Customer Success Manager
Enterprise
Posted on 2/14/2024
INACTIVE
Posit PBC (formerly RStudio)

201-500 employees

Open-source data science solutions for all scales
Company Overview
Posit PBC stands out as a leading open-source data science company that caters to individuals, teams, and enterprises, offering a unique blend of inclusivity and scalability. Their competitive edge lies in their commitment to open-source technology, fostering a culture of collaboration and continuous learning. As an industry leader, they host significant events, such as the upcoming one in Seattle, demonstrating their active role in shaping the future of data science.

Company Stage

N/A

Total Funding

$170M

Founded

2009

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

7%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Data Science
R
Salesforce
Confluence
CategoriesNew
General Marketing
Growth & Marketing
Requirements
  • Previous experience in a similar role
  • Experience managing Enterprise level accounts
  • Familiarity with Salesforce and other beneficial tools like Google Suite, Gong, and Confluence
  • Interest in data-science oriented role involving R and Posit's professional products
  • Internal drive for curiosity and continuous learning
  • Ability to plan and prioritize work to meet commitments aligned with organizational goals
  • Awareness of the latest trends in the broader data science field and experience in other analytic software
Responsibilities
  • Educating users and decision-makers on Posit products
  • Communicating regularly with customers about their adoption trends, sentiment, and opportunities for deeper engagement
  • Managing renewal process that often includes quoting multiple resellers
  • Partnering with sales for account expansions
  • Representing the voice of the customer to inform our sales process and product roadmap
  • Marshaling resources across the Posit organization as needed to escalate customer issues, support customers' needs, and foster adoption
  • Partnering with the Solutions Engineering team to ensure a successful roll-out of Posit's professional products at customers
  • Completing orientation and onboarding week
  • Understanding the existing CS playbooks and processes
  • Learning about software and skills necessary to set up for success
  • Meeting with team members and stakeholders in Sales, Solution Engineering, and Technical Support to understand the customer lifecycle
  • Working directly with a portfolio of customers to ensure they are maximizing their use of the Posit solutions and realizing value
  • Meeting regularly with peers, manager, and prospective customers to become an expert on the value of products, talk track, and the Posit customer experience
  • Identifying opportunities for expansion
  • Becoming an expert with internal tools and processes
  • Executing the CS playbook to deliver success to customers, facilitate on-time renewals, and identify growth opportunities within the team's book of business
  • Navigating and executing most aspects of the role independently
  • Being seen as a trusted business-advisor and Posit expert, making a significant impact on the Customer Success team
  • Being considered a top-performing CSM on the team by consistently exceeding goals
  • Setting an example for new CSMs and assisting in training, onboarding, and motivating new team members