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Full-Time

Retail Master Club Fitter

Confirmed live in the last 24 hours

Dick's Sporting Goods

Dick's Sporting Goods

10,001+ employees

Retailer of sporting goods and apparel

Consumer Goods

Compensation Overview

$18.5 - $28.25Hourly

Junior, Mid

Latham, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • 1-3 years retail experience preferred
  • 1-3 years golf industry experience preferred
Responsibilities
  • The Retail Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience.
  • The Retail Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department.
  • The Retail Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
  • Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
  • Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
  • Monitors the sales, customer service and operational efforts of the selling floor.
  • Point of contact for customers and teammates to provide golf services knowledge and communicating the company’s golf services standards.
  • Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
  • Manages store services sales by performing customer club fittings and repairs.
  • Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
  • Ensure department scheduling, workplace and daily teammate assignments are on task.
  • Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
  • Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
  • Plans and executes all golf directives.
  • Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
  • Complies with all federal, state, and local regulations regarding store operations.
  • All other tasks assigned by management.
Dick's Sporting Goods

Dick's Sporting Goods

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DICK'S Sporting Goods is a major retailer in the sporting goods sector, providing a variety of products such as sports equipment, clothing, and shoes. The company caters to a wide audience, including amateur athletes, fitness fans, professional teams, and outdoor enthusiasts, primarily in the United States. DICK'S operates both physical stores and a comprehensive online platform, generating revenue through the sale of its products. It offers financing options, like 0% APR for larger purchases, making it easier for customers to buy what they need. The ScoreCard loyalty program rewards customers for their purchases, promoting repeat business. DICK'S also prioritizes customer satisfaction with a Best Price Guarantee, ensuring competitive pricing. The company is dedicated to social responsibility, believing in the positive impact of sports on lives, and actively engages in community support and ethical practices.

Company Stage

IPO

Total Funding

N/A

Headquarters

Coraopolis, Pennsylvania

Founded

N/A

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Simplify's Take

What believers are saying

  • The extension of partnerships, like with the University of Tennessee Athletics and Synchrony, highlights DICK'S Sporting Goods' strategic growth and customer loyalty initiatives.
  • Opening next-generation stores, such as the 80,000 square foot location in Minneapolis, demonstrates the company's commitment to innovation and enhancing customer experience.
  • Strong financial performance, as evidenced by beating Wall Street targets, indicates robust business health and potential for growth.

What critics are saying

  • Economic uncertainties have led to a reduction in seasonal hires, which could impact customer service during peak shopping periods.
  • The recent cyberattack poses risks to customer trust and data security, potentially affecting the company's reputation.

What makes Dick's Sporting Goods unique

  • DICK'S Sporting Goods combines a strong physical retail presence with a robust online platform, setting it apart from competitors who may focus solely on one channel.
  • Their ScoreCard loyalty program and financing options like 0% APR through Affirm enhance customer retention and satisfaction, providing a competitive edge.
  • The company's commitment to social responsibility and community engagement, such as aiding Hurricane Helene victims, strengthens its brand image and customer loyalty.

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