Job Description

Life Safety Officer (LSO) are to attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets.

Responsibilities

Greet guests and fellow team members with a friendly and sincere welcome.
Continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
Exercise good judgment in solving problems and display a realistic understanding of the issues before them. He or she must be able to facilitate resolution of customer complaints through personal action and coordination with other departments.
Acts as an ambassador of Caesars Entertainment by providing accurate and detailed directions with respect to property attractions and amenities.
Maintain a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
Provide medical assistance, without hesitation, following proper procedures and techniques as a “First Responder” to persons in need, including “First Aid” and “CPR”, when necessary.
Interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
Enforce all company policies and procedures.
Meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
Respond to areas of need when dispatched, in a timely manner.
Conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
Must be able to follow and comply with the departmental policy concerning the “Use of Force” with respect to the arrest and detention of individuals who violate laws and/or company policy.
Write detailed reports to include photographic evidence and obtain voluntary witness statements of all incidents pertaining to, but not limited to hazard and safety violations, guest and employee accidents, auto accidents, guest or employee complaints, violation of policy and procedure, theft, trespassing of patrons, lost and found, fire, and any other reports as deemed necessary by the VP of Security or the Director of Security, Security Shift Manager, Security Shift Supervisor, and Designated Supervisor.
Respond to dispatched medical calls and must be in compliance with the Clark County BLS (Basic Life Support) protocols.
Restock the trauma bag used immediately following the completion of the medical detail / call.
Responsible for conducting a visual inspection of the Automated External Defibrillation (AED) and oxygen supplies.
Must know where all emergency equipment and exists are (phones, fire extinguishers, emergency exits, etc.).

Qualifications

1 to 2 years preferred prior security experience.
Prior experience is a position with direct guest contact is preferred.
Ability to manage several tasks at once.
Must possess good oral and written communication skills along with a good working knowledge of basic computer programs.
Must be able to work any day of the week and any shift.
Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
Must maintain a current BASIC EMERGENCY MEDICAL TECHNICIAN certification with the State of Nevada, Southern Nevada Health District Emergency Medical Services.
Must maintain a current NATIONAL REGISTRY OF EMERGENCY MEDICAL TECHNICIANS.

Additional Requirements:

Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
Must be able to physically restrain adults who weight more than 200 pounds.
Must be able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
Must be able to work independently.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.
Must be able to lift and carry up to 60 pounds. Must be able to push or pull up to 150 pounds.
Must be able to see and, also, remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. The Life Safety Officer (LSO) must be able to read, write, speak and understand English.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
Must pass the physical and written testing of the Las Vegas Region Security Academy (C.O.D.E.S., Defensive Tactics, Legal Issues, Handcuffing, Verbal De-Escalation Skills, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton, Red Cross AED/CPR/Emergency First Aid) within the first ninety days of employment.

Life Safety Officer

EMT

Caesars Entertainment

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