ConnectWise is the world’s leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success
ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.
General Summary:
The Senior Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross-functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions.
Essential Duties and Responsibilities:
- Establishes operational plans for the Product Management team
- Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results
- Provides support to the Product Management team, with a high attention to detail
- May require communication with ConnectWise leadership
- May coach, review, and/or delegate work to other team members
- Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy
- Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative
- Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities
- Interacts with customers and prospects to define market requirements and communicates the needs to the development team
- Monitors product performance to evaluate adoption rates, user experience, and production issues
- Prioritizes the product backlog in conjunction with overall business and partner needs
- Represents ConnectWise in all partner engagements, events, conferences, and other venues
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage large, complex projects and processes independently with limited supervision
- Recognized expert in applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and partner requirements
- Strong communication and presentation skills, verbal and written, with the ability to effectively communicate with technical and non-technical audiences
- Ability to work in rapid pace environment, while maintaining high quality work
- Demonstrated commitment to partner and team-oriented management
- Strong knowledge of software development, database, server/client, and similar technical concepts
- Strong understanding of the techniques and methods of modern product management
- Detail-oriented with the ability to work on multiple priorities simultaneously
- Knowledge of MSP industry
- Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 7+ years relevant experience
- Preferred: Experience in ConnectWise PSA application
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
