Full-Time
Client Services Representative
Major League Baseball
10,001+ employees
Professional baseball league with media rights
Compensation Overview
$62.5k - $67k/yr
St. Louis, MO, USA
In Person
 Customer Experience & Support (2) |
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- Bachelor’s degree or equivalent combination of education and experience
- Minimum two (2) years of experience configuring ticketing software
- Remote evening and weekend availability, as required
- Must be client service oriented
- Excellent communication skills, both verbal and written
- Detail oriented, organized, proven ability to follow up on tasks
- Self-starter, able to prioritize and work independently with minimal supervision
- Work effectively under pressure
- Computer proficiency essential – MS Office Suite; ability to easily learn new technology as needed
- Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
- Software maintenance, report configuration and execution
- Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
- Train box office staff on ticketing software
- Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
- Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
- Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
- Consults with users and provides intellectual information regarding the ProVenue application
- Performs systems tests, analysis, and configuration to ensure system is in excellent running order
- Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
- Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
- Provide ongoing client support to assigned client base
- Advise client on how to best use ticketing system to meet their business needs
- Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
- All other duties as assigned
- Box office experience preferred
- Knowledge of HTML and Customer Relationship Management Software preferred
- Experience configuring ticketing software in a client-facing role preferred
Major League Baseball is the top professional baseball league in the United States and Canada, consisting of 30 independent franchises that operate within a league-wide joint venture. It coordinates the season schedule, playoffs, and championships, while individual teams handle local markets. The league earns money mainly from national and local TV rights, ticket sales, sponsorships, and merchandise, and it uses revenue sharing to keep finances balanced among teams. Its goal is to grow the sport’s fan base and maintain competitive balance by monetizing media rights, attendance, sponsorships, and merchandise.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$2.6B
Headquarters
New York City, New York
Founded
2000
Simplify's Take
What believers are saying
- Jomboy Media stake accesses 2.2M YouTube subscribers for Gen Z.
- Sportradar deal through 2032 boosts betting data to 800 clients.
- Zillow partnership sponsors All-Star Week and postseason events.
What critics are saying
- Owners lockout disrupts 2027 season over salary cap fight.
- FanDuel terminations raise costs eroding 2% EBITDA margin.
- Media rights expire post-2028 fragmenting billions in revenue.
What makes Major League Baseball unique
- MLBAM operates MLB.com with live game streams for 30 teams.
- MLB owns YES Network and SportsNet New York websites.
- Revenue sharing ensures competitive balance across franchises.
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People at Major League Baseball who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Parental Leave
Employee Assistance Programs (EAP)
Onsite/Online Training & Development Programs
Tuition Reimbursement
Disability Insurance
Life Insurance
Pet Insurance
Company News
Major League Baseball has acquired a minority stake in Jomboy Media, the company founded by Jimmy "Jomboy" O'Brien, ending a four-year negotiation over intellectual property rights and content restrictions. The deal provides Jomboy Media with resources and access to MLB intellectual property whilst giving the league access to younger, digitally native audiences. Jomboy Media employs 64 people and generated over $10 million in annual revenue by 2024. O'Brien's YouTube channel has 2.20 million subscribers and 1.73 billion views, built on his distinctive breakdown videos using lip-reading and humorous commentary. The partnership includes content activations around major MLB events. The deal represents MLB's strategic shift towards creator-led content to engage Gen Z and Millennial viewers who consume sports differently from traditional broadcast audiences.
Zillow Group has signed a long-term partnership with Major League Baseball, becoming MLB's official real estate and home rentals marketplace provider. The deal includes national marketing campaigns across MLB Network, MLB.TV and Apple TV+, plus sponsorship of All-Star Week, postseason events and the Pennant Chase. Zillow also launched Zillow Preview on 17 March, a product that makes pre-market home listings publicly visible on Zillow and Trulia. Chief executive Jeremy Wacksman said the company believes real estate works best when information is open and accessible, allowing buyers to see all available options without being tied to specific brokerage firms. The technology-enabled real estate platform operates through websites and mobile applications, offering marketplaces for rentals, construction and property advertising, alongside transaction management software.
Major League Baseball faces significant changes as its collective bargaining agreement expires at the end of this season. MLB Players Association Interim Executive Director Bruce Meyer told ESPN a lockout is "all but guaranteed", with owners expected to push for a salary cap. Nine MLB teams announced new MLB-operated channels carried by DirecTV this week, following contract terminations with struggling FanDuel Sports Networks. MLB aims to control all 30 teams' local rights by 2028 to sell them as a national streaming package. The league's national media rights expire after the 2028 season, allowing potential redistribution. Commissioner Rob Manfred has suggested expanding to 32 teams and realigning geographically. Despite upheaval, baseball is thriving. Last year's World Series attracted over 50 million viewers, the most in 34 years. However, MLB's EBITDA margin sits under 2%, significantly below other major leagues.
Versus Systems has renewed its partnership with the Texas Rangers for the 2026 Major League Baseball season, extending a five-year collaboration and introducing upgraded Filter Fan Cam technology. The platform allows fans to see themselves on venue video boards with custom-branded filters and interactive overlays. The next-generation system features a high-performance C++ tracking engine, 60 frames-per-second camera driver, enhanced facial tracking across crowds, and dynamic face paint filter functionality. These improvements aim to reduce latency and deliver smoother real-time interactions at Globe Life Field. The renewal demonstrates confidence in Versus' technology as the company focuses on driving fan engagement and revenue growth. The Texas Rangers praised the platform for creating memorable experiences, whilst Versus continues advancing its interactive engagement solutions across sports and live entertainment.
Major League Baseball's Automated Ball/Strike system will debut in regular-season games in 2026, following spring training trials last year. The technology uses cameras to track pitches and determine if they crossed the strike zone, though human umpires still call every pitch. Each team receives two challenges per game, which must be made within two seconds by batters, pitchers or catchers only. Teams retain challenges if successful and receive additional challenges in extra innings. Last year's spring training saw teams win 52.2% of 1,182 challenges, averaging 13.8 seconds each. A league survey found 72% of fans rated ABS positively during spring training, with only 10% viewing it negatively. Managers expect catchers will handle most challenges due to their optimal viewing position, particularly in critical late-game situations.