Full-Time
HR Manager
Level AI
201-500 employees
Enhances customer experience through intelligent automation
No salary listed
Oakland, CA, USA
Hybrid
Hybrid work options available.
| 👥People & HR (1) |
|---|
- Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or HR certification preferred)
- 5+ years of progressive HR experience, including at least 2 years in a managerial role
- Strong understanding of HR best practices and employment law
- Excellent interpersonal, communication, and problem-solving skills
- Experience with HRIS and data-driven decision-making
- Ability to handle sensitive and confidential matters with discretion
- Develop and implement HR strategies aligned with the overall business strategy
- Partner with leadership to align workforce planning and talent management goals
- Serve as a point of contact for employee concerns, resolving conflicts and managing disciplinary processes
- Foster a culture of feedback, transparency, and continuous improvement
- Implement employee engagement and recognition programs
- Oversee the performance review cycle, including goal-setting, feedback, and development planning
- Support managers in addressing performance concerns and coaching employees
- Ensure compliance with local, state, and federal labor laws
- Maintain and update HR policies, employee handbook, and internal documentation
- Administer compensation plans and benefit programs
- Benchmark salary and benefits to stay competitive in the market
- Identify training needs and coordinate learning and development programs
- Support career development and internal mobility
- Manage HR systems (HRIS), personnel files, and data reporting
- Track HR metrics and generate reports for leadership
- Experience in Tech
- PHR/SPHR or SHRM-CP/SHRM-SCP certification
- Experience scaling HR practices in a fast-growing organization
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Size
201-500
Company Stage
Series C
Total Funding
$74.4M
Headquarters
Mountain View, California
Founded
2018
Simplify's Take
What believers are saying
- Rising demand for AI-driven virtual agents boosts Level AI's market potential.
- Hybrid contact centers trend supports Level AI's human-AI integration approach.
- AI's role in Quality Assurance enhances Level AI's value proposition.
What critics are saying
- Emerging competitors may challenge Level AI's market position with unique features.
- Rapid AI advancements could render Level AI's offerings obsolete without innovation.
- Customer data privacy concerns may impact Level AI's operations and client trust.
What makes Level AI unique
- Level AI integrates human and machine intelligence for superior customer experience.
- Naviant offers human-like AI virtual agents for empathetic customer interactions.
- AgentGPT enhances customer service with generative AI for real-time insights.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Remote Work Options
Parental Leave
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↓ -1%MOUNTAIN VIEW, Calif., June 9, 2025 /PRNewswire/ -- Level AI, a leader in customer experience AI, today announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organizations engage with customers.Level AI launches Naviant: the first true AI-native virtual agent for CX. Post this Introducing Naviant - The Future of AI Virtual Agents for Customer ExperienceNaviant addresses a growing challenge: balancing human empathy with the efficiency of automation. Level AI has long powered industry-leading Customer Experience Intelligence and Augmentation, including Voice of the Customer (VoC), Automated QA, Screen Monitoring, and Agent Assist. With Naviant, Level AI extends its proven closed-loop CX system to AI virtual agents, ensuring consistent quality and continuous improvement across hybrid contact centers with human and AI virtual agents."Naviant isn't just another chatbot—it's an AI virtual agent purpose-built to drive operational excellence and empathetic conversations," said Ashish Nagar, CEO of Level AI. "Level AI's core until now is deeply understanding human agent conversations, uncovering quality and CX improvement opportunities. With Naviant, we apply the same intelligence to build human-like AI agents that continuously improve through quality monitoring and continuous improvement feedback loop."Key Differentiators:AgentIQ for Actionable Automation: Naviant goes beyond simple dialogues to take real actions—like modifying orders, updating CRM records, and resolving tickets—driving over 50% better customer resolution rates.Naviant goes beyond simple dialogues to take real actions—like modifying orders, updating CRM records, and resolving tickets—driving over 50% better customer resolution rates
Level AI, a provider of conversation intelligence solutions for contact centers, today introduced AgentGPT, a generative artificial intelligence product for customer service teams.
Additionally, Level AI closed a $20 million Series B financing round, led by Neeraj Agrawal at Battery Ventures, who also led the company’s Series A round.
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)-- #AI--Level AI, whose AI-driven technology is modernizing customer service and experience, announced today new product features amid soaring demand for its platform. New features include much-requested agent screen monitoring and recording, which are powered by Level AI’s state-of-the-art artificial intelligence technology. This product release comes as Level AI has experienced a significant surge in sales of its software, adding customers like OpenTable, Toast