Manager – Account Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts. Achieves individual cross sell, growth/retention targets and customer satisfaction levels.

Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. Executes tactical components of the account team’s business plan for each customer.

Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.

Proactively identifies potential service issues and takes steps to resolve those service issues that arise.

May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively. Takes the lead on management of the integration of client’s and Aetna’s internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics.

Required Qualifications
5-10+ years sales and/or account management experience in the medical insurance and/or pharmacy industry.

Travel Required between 25-50%
Experience Developing Relationships
Life and Health license for resident state or must pass exam with 90 days of hire.

Preferred Qualifications
Remote Work Experience

Upselling and Cross Selling Group Medicare Products

Large or National Client Account Management experience

Education
Bachelor Degree from an accredited college or equivalent work experience is required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/11/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.