How you will make an impact

• Develop programs and curriculum for providers and call center staff that aligns with program needs, considering approach and delivery of trainings  
• Provide effective and efficient remote trainings for program staff 
• Responsible for the creation and maintenance of training materials, including on the job support references. Excel at integrating system content and behavioral change content into materials
• Partner cross functionally with internal stakeholders to ensure proper understanding of program and workflows to create necessary and accurate trainings 
• Design assessment tools, Analyze the effectiveness of training sessions and develop appropriate modification if needed  
• Collaborate with staffing partners to conduct training needs assessments, identify training opportunities and schedule appropriate training sessions 
• Develop systems to monitor and ensure employees are performing their responsibilities according to the training  
• Provide support and mentoring for new providers and agents while conducting an evaluation and identifying sections where improvements are needed 
• Create and maintain the program s SharePoint site 
• Upload training content to accessible and centralized locations (e.g., SharePoint, LMS) 
• Prepare and Facilitate Train the Trainer (TTT) approaches for staffing partners or as needed, responsible for creating and maintaining resources used for TTT as well 

What we are looking for

• Education: Training and Development, Instructional Design, or a related field 
• 5+ years of experience in training design, development, and delivery 
• Proficiency in MS Office suite of applications like Word, Excel, PowerPoint, and Outlook etc 
• Proficiency in Learning Management Systems (LMS) and SharePoint 
• Strong understanding of instructional design models and adult learning principles 
• Excellent written and verbal communication skills 
• Must be able to excel in a fast-paced environment 
• Ability to manage multiple training projects and meet deadlines 
• Strong organizational and project management skills 
• Flexibility to provide trainings outside of M-F 8-5 to accommodate provider schedules  
• Experienced working in agile and iterative environments, willingness to adjust as needed