Driver

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Driver.

As a Driver, you play a vital role in creating exceptional experiences for our guests. Through safe transportation, personalized service, and genuine hospitality, you will ensure every guest feels welcomed, valued, and cared for throughout their journey. Your professionalism, local knowledge, and attention to detail will contribute to a seamless luxury guest experience.

Responsibilities

Reporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to:

• Providing safe, courteous, and timely transportation for hotel guests.
• Greeting guests warmly and professionally while assisting with opening doors as guests board and exit the vehicle.
• Loading, transporting, and unloading guest luggage with care and attention.
• Delivering professional, friendly, personalized, and engaging service.
• Maintaining expert knowledge of local attractions, restaurants, shopping, entertainment venues, and transportation options.
• Providing recommendations and information to guests in an engaging and informative manner.
• Conducting pre-trip and post-trip vehicle inspections to ensure cleanliness, safety, and operational readiness.
• Ensuring assigned vehicles are properly fueled and ready for service.
• Maintaining the cleanliness and presentation of assigned vehicles at all times.
• Monitoring vehicle maintenance needs and promptly reporting any mechanical issues, damage, safety concerns, or required repairs to leadership.
• Assisting guests with directions, hotel information, and special requests whenever possible.
• Communicating effectively with Front Desk, Concierge, and Guest Services teams to ensure seamless guest experiences.
• Maintaining a welcoming presence in hotel arrival and departure areas as an ambassador of the property and brand.
• Following all departmental policies, procedures, service standards, and safety guidelines.
• Supporting other Guest Services functions as operational needs require.
• Performing other duties as assigned.

Qualifications

• Valid Driver's License with a clean driving record required.
• Minimum age of 21 years with at least five (5) years of driving experience.
• Previous luxury hospitality, transportation, chauffeur, valet, or guest service experience preferred.
• Excellent interpersonal, communication, and guest engagement skills.
• Strong problem-solving abilities and attention to detail.
• Professional appearance and demeanor.
• Knowledge of local roads, destinations, and traffic patterns preferred.
• Highly responsible, dependable, and safety conscious.
• Ability to work effectively in a fast-paced environment.
• Ability to work flexible schedules including weekends, evenings, and holidays.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs while remaining calm, courteous, and professional at all times.

Physical Aspects of Position

(Including but not limited to)

• Frequent standing and walking throughout the shift.
• Frequent lifting, carrying, pushing, pulling, and handling guest luggage and personal belongings.
• Ability to lift and transport up to 50 pounds regularly.
• Frequent entering and exiting vehicles throughout the shift.
• Occasional kneeling, bending, crouching, and reaching.
• Ability to safely operate vehicles for extended periods.
• Occasional ascending or descending stairs, ramps, and curbs.
• Ability to work outdoors in varying weather conditions.

Wage Information

The hourly rate for this position is $19.00.

In addition to the base hourly rate, colleagues will receive an Overnight Premium of $1.00 per hour for all hours worked during designated overnight shifts.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.